Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Jones

Dayton,OH

Summary

Organized and detail-oriented worker with a fantastic work ethic and problem-solving ability. Possess a hands-on understanding of carrier and wireless issues troubleshooting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Wireless Advance Tech

Dish
10.2021 - Current
  • Collected payments for devices and packages.
  • Troubleshoot on Android/Apple Devices.
  • Handle customer complaints and general client issues.
  • Maintained relationships with long-term customers and clients.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Prioritized helping Store Dealers over completing other routine tasks in the store.
  • Contribute ideas to the Engagement Team.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assist other co-workers with problem-solving an issue when needing assistance.
  • Attend weekly meetings to stay updated with department news.
  • Create slides on Google Drive to notify the department of important information about porting.
  • Developed strong rapport with customers and created a positive impression of the business.
  • Answered customer questions on various plans, carriers, and packages based on individual needs.

Business Owner

Mag Lash Beauty
11.2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.

Problem Solver

Amazon
10.2019 - 09.2021
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Nurse Aide

Stonespring Of Vandalia
06.2019 - 08.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Assisted with patient transfer and ambulation.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

Bakery Clerk

Wright Patterson Air Force Base
03.2018 - 02.2019
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.

Floral Manager

Kroger
09.2013 - 02.2018
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Trained multiple employees basic floral arrangements/displays.
  • Inventoried plants and flower care supplies and ordered more.
  • Supervised 8 employees in floral department.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Properly package flowers and plants for damage-free delivery.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma -

Miami Valley Career Technology Center
Clayton, OH
05.2018

Skills

  • Customer Needs Assessments
  • Special Orders
  • Rewards Programs
  • Wireless Technology
  • Engaging with Diverse Customers
  • Team Cooperation
  • Adaptable and Flexible
  • Meeting Sales Goals
  • Exceeding Customer Expectations
  • Ability to Lift 40 Pounds
  • Positive Customer Engagement
  • Merchandise Recommendations
  • Operate Cash Register
  • Trained group of New Hires on new chat tool development
  • Member of the Engagement Team
  • World-class TIY acknowledgment
  • Strong Communication and Interpersonal Skills

Timeline

Wireless Advance Tech

Dish
10.2021 - Current

Business Owner

Mag Lash Beauty
11.2020 - Current

Problem Solver

Amazon
10.2019 - 09.2021

Nurse Aide

Stonespring Of Vandalia
06.2019 - 08.2021

Bakery Clerk

Wright Patterson Air Force Base
03.2018 - 02.2019

Floral Manager

Kroger
09.2013 - 02.2018

High School Diploma -

Miami Valley Career Technology Center

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Jasmine Jones