Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Jones

Statesville,NC

Overview

12
12
years of professional experience

Work History

Dispatcher

Joerns Healthcare LLC
05.2021 - 04.2023
  • Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules
  • Customer services requests or immediate needs
  • Relaying information such as work orders or other email messages to and from work crews, field service techs, supervisors
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel from a Queue
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Facilitated communications between customer service and field service techs to answer questions or resolve concerns.

Claims Processor

Guardian Protection Products Inc
01.2019 - 05.2019
  • Followed up with customers on unresolved issues
  • Reported policy changes and company conditions affecting customer satisfaction
  • Evaluated accuracy and quality of data entered into agency management system
  • Investigated properties to determine extent of damage and estimate repair costs
  • Communicated verification and authorization status updates with Claim department to facilitate decision-making for warranty coverage
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
  • Maintained confidentiality of patient finances, records and health statuses
  • Conducted annual reviews of existing policies to update information
  • Implemented improvements in manual and electronic billing procedures
  • Tracked progress of all outstanding warranty claims.

Data Entry Clerk

Iredell County, Kelly’s
01.2021 - 05.2021
  • Received documents making sure everything has been filled correctly and fixed any information that was incorrect
  • Verified everything before sending it through the next department
  • Answered Covid questions and Scheduled Covid Vaccine Appointments
  • Sorted documents and maintained organized filing process.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.

Sales Associate

TJ Maxx
08.2016 - 12.2016


  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Engaged with customers to effectively build rapport and lasting
  • Prepared cash deposits up to $200 with zero discrepancies.

Sales Representative

AT&T
12.2016 - 01.2019
  • Developed and implemented sales strategies to increase
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Drove team revenue totals by bringing in over $1000 in sales each month
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Demonstrated products and specific features at customer locations and special events.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Trained and mentored new sales representatives.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Cold-called leads and closed large number of new sales over several months.
  • Exceeded goals for new accounts in single sales cycle.

Store Manager

Metro PCS
07.2015 - 08.2016
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Rotated merchandise and displays to feature new products and promotions
  • Created work schedules according to sales volume and number of employees
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Completed profit and loss performance reports
  • Hired, trained and evaluated personnel in sales and marketing
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Interviewed job candidates and made staffing decisions based upon store need, experience and skills in which they qualified in.

Emergency Dispatch Operator

Security Central Protection
07.2014 - 07.2015
  • Reported alarm activity to subscribers' emergency contacts
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Handled approximately 30-50 alarm calls daily
  • Read system maps and caller information, and documented all details in system.

Waitress

Hooters
08.2014 - 12.2014
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Call Center Customer Service Representative

AT&T
08.2014 - 11.2014
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Answered over 30 calls per hour to meet fast-paced call center demands
  • Helped customers by approaching conversations with positive attitude and actions
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Met all customer call guidelines including service levels, handle time and productivity.

Key Holder

Dollar General
04.2013 - 08.2014
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
  • Performed as integral staff member in streamlining opening and closing procedures
  • Handled administrative tasks efficiently, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
  • Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.

Cashier, Stocker

Kmart
03.2011 - 04.2013
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Maintained organized and clean customer areas by completing daily recovery checklists.

Education

Associates - Healthcare Management

Ultimate Medical Academy

High School Diploma - undefined

Statesville High School

Skills

  • Business development
  • Account management
  • Relationship building
  • Claims
  • Payments
  • Regulatory compliance
  • Data Entry
  • Dispatching
  • GPS
  • Transportation management systems
  • Typing
  • Logistics
  • Transportation planning

Timeline

Dispatcher

Joerns Healthcare LLC
05.2021 - 04.2023

Data Entry Clerk

Iredell County, Kelly’s
01.2021 - 05.2021

Claims Processor

Guardian Protection Products Inc
01.2019 - 05.2019

Sales Representative

AT&T
12.2016 - 01.2019

Sales Associate

TJ Maxx
08.2016 - 12.2016

Store Manager

Metro PCS
07.2015 - 08.2016

Waitress

Hooters
08.2014 - 12.2014

Call Center Customer Service Representative

AT&T
08.2014 - 11.2014

Emergency Dispatch Operator

Security Central Protection
07.2014 - 07.2015

Key Holder

Dollar General
04.2013 - 08.2014

Cashier, Stocker

Kmart
03.2011 - 04.2013

Associates - Healthcare Management

Ultimate Medical Academy

High School Diploma - undefined

Statesville High School

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Jasmine Jones