Jasmine Jones
Summerville,South Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Support Coordinator
Verizon Wireless
04.2018 - 08.2023
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Mentored new team members, ensuring smooth onboarding and integration into the department.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery..
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Adhered to company policies, procedures and system documentation requirements.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Conducted regular performance reviews for team members, offering constructive feedback on areas requiring improvement and recognizing outstanding achievements.
Assistant Manager
Goodwill Retail Store
08.2017 - 03.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Reviewed sales and gross profit report to assess company efficiency.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Regal Cinemas
03.2012 - 03.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Mass Communication
Claflin University
Orangeburg, SCSkills
- Adaptability
- Cross-functional Collaboration
- Organizational Skills
- Account Auditing
- Cash Handling
- Training and Development
- Attention to Detail
- Performance Monitoring
- Client Relationship Management
- Data Entry
- Data Collection
- Account Updating
Timeline
Support Coordinator
Verizon Wireless
04.2018 - 08.2023
Assistant Manager
Goodwill Retail Store
08.2017 - 03.2018
Assistant Manager
Regal Cinemas
03.2012 - 03.2018
Bachelor of Arts - Mass Communication
Claflin University