Jasmine Jones
Holly Springs,MS
Summary
Dynamic Assistant Manager with proven expertise in customer relations. Excelled in creating positive environments and motivating teams, leading to enhanced customer loyalty and operational efficiency. Proactive and hardworking individual focused on continuous operational improvement. Skilled in inventory management and resolving customer complaints, demonstrating a balance of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Dollar
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Loaded and unloaded trucks.
Assistant Manager
Citi Trends
06.2020 - 02.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Handled and monitored cash intake and deposit records.
Customer Service Representative
Dollar Tree
11.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH05-2027
Associate of Arts - Fine Arts
Itawamba Community College
Fulton, MS05-2023
High School Diploma -
Potts Camp High School
Potts Camp, MS05-2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Family Dollar
02.2022 - Current
Assistant Manager
Citi Trends
06.2020 - 02.2022
Customer Service Representative
Dollar Tree
11.2019 - 06.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Arts - Fine Arts
Itawamba Community College
High School Diploma -
Potts Camp High School