Jasmine Jones
Detroit,MI
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Michaels and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in Microsoft Office Suite and social perceptiveness. Achieved significant improvements in service delivery by adopting innovative strategies and fostering team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Team Member
Michaels
Southfield, MI
04.2024 - 07.2024
- Greeted customers and provided excellent customer service.
- Assisted customers with finding the right product for their needs.
- Processed transactions accurately and efficiently using a point-of-sale system.
- Provided advice on products to customers based on their individual needs.
- Resolved customer complaints in a professional manner.
- Managed returns, refunds, exchanges, and other customer inquiries.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts, and providing change when necessary.
CUSTOMER SERVICE REPRESENTATIVE
Majorel
Detroit, MI
09.2022 - 09.2023
- Observed live content was posted.
- Reported minors going against updated policies
- Maintained safety for minors posting live content.
- Identify and escalate potential customer issues to the appropriate department for resolution.
TITLE CLEARANCE ANALYST
Arrow Strategies
07.2020 - 10.2020
- Cleared titles by facilitating the clearance of requirements such as unreleased mortgages, liens, judgments, survey requirements, etc
- Contacted vendors to obtain documentation or information to assist in clearing title issues
- Communicated the status of outstanding title issues to internal & external clients
- Conducted thorough research & analysis on property titles to ensure accuracy & compliance with legal requirements
- Ensured accuracy & completeness of title clearance process by conducting thorough research & analysis of title documents & identifying any potential issues or discrepancies
FRONT DESK RECEPTIONIST
LA Fitness
11.2018 - 04.2019
- Managed visitor check-in process and maintain security measures
- Maintained a professional and friendly demeanor while engaging with members and guests to ensure high-quality customer service
- Provided exceptional customer service and create a welcoming atmosphere for all members and guests
- Provided assistance and support to members and guests with their fitness needs and inquiries
- Organized and schedule appointments for members and guests
- Greeted and acknowledged all members and guests as they enter the facility, creating a positive and welcoming environment
- Maintained a clean and organized front desk area to create a professional and inviting atmosphere for members and guests
TEAM SUPERVISOR
Campus Den
11.2017 - 01.2019
- Developed and maintain a strong understanding of current product offerings and sales promotions to effectively communicate with customers and drive sales
- Identified potential customers and reach out to them to generate new leads and increase sales
- Collaborated with team members to create innovative sales strategies and identify new opportunities for revenue growth
- Assisted customers in finding the right products and provide recommendations based on their needs and preferences
- Maintained a high level of professionalism and customer service to ensure customer satisfaction and promote repeat business
- Maintained opening/closing store hours & operations when needed
- Directed & trained new team members with various roles & tasks
Education
Associate of Science - Physical Therapy Assistant
Henry Ford College
Dearborn, MI08-2026
High School Diploma -
Tri-Community Adult Education
Ferndale, Michigan05.2020
Skills
- Social Perceptiveness
- Microsoft Office Suite
- Service Orientation
- Problem Solving
- Time Management
- Customer Service
- Early Childhood Education
- Managing Worksheets
- Proper Data Validation
- Clear Communication
- Attentiveness
- Inbound/Outbound Calls
- CPR
- Strong work ethic
- Customer service
References
Available upon request.
Certification
- Front office assistant and administrative specialist.
Timeline
Service Team Member
Michaels
04.2024 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Majorel
09.2022 - 09.2023
TITLE CLEARANCE ANALYST
Arrow Strategies
07.2020 - 10.2020
FRONT DESK RECEPTIONIST
LA Fitness
11.2018 - 04.2019
TEAM SUPERVISOR
Campus Den
11.2017 - 01.2019
Associate of Science - Physical Therapy Assistant
Henry Ford College
High School Diploma -
Tri-Community Adult Education