Jasmine Jones

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Available upon request.

Independently handled customer escalations, ensuring issues were resolved quickly and professionally while maintaining company policies and service standards. Guided customers through technical troubleshooting, account resolutions, and billing adjustments in a remote setting, ensuring a seamless support experience. Managed responsibilities across multiple roles, demonstrating adaptability, problem-solving skills, and a customer-first approach in fast-paced environments.

Provided clear and professional customer support through phone, email, and online platforms, ensuring concerns were addressed efficiently while maintaining a positive rapport with customers. Effectively communicated troubleshooting steps, product details, and billing resolutions to customers of varying technical proficiency. Collaborated with team members to share insights and improve service strategies, ensuring consistent and effective customer interactions.