Jasmine Joseph
San Diego,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Notary Public
Self-employeed
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Educated clients on the importance of proper identification verification to ensure the validity of each transaction.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
Retention Specialist
GEICO
05.2021 - 02.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Increased customer account renewals through proactive account management and personalized offers.
- Developed new strategies for customer retention activities.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Call Center Supervisor
GEICO
07.2019 - 01.2021
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
Trainer
GEICO
10.2017 - 07.2019
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Developed job-specific competencies and performance standards.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Reduced employee turnover rate through the implementation of effective customer service training programs.
Customer Service Call Center Supervisor
GEICO
09.2017 - 10.2017
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Assistant Supervisor
GEICO
03.2016 - 09.2017
- Maintained compliance with company policies, objectives, and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Managed a team of agents to improve overall productivity
Customer Service Representative
GEICO
10.2015 - 03.2016
- Actively listened to customers, made updates to policies, provided advice, handled concerns quickly and troubleshooted problems and only escalated major issues to supervisor.
Education
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
Pomona, CA05.2012
Skills
- Customer Relations
- Persuasion techniques
- Performance Evaluation
- Recruitment and hiring
- Training and mentoring
- Conflict Resolution
- Documentation abilities
- Active Listening
- Attention to Detail
Timeline
Retention Specialist
GEICO
05.2021 - 02.2024
Customer Service Call Center Supervisor
GEICO
07.2019 - 01.2021
Trainer
GEICO
10.2017 - 07.2019
Customer Service Call Center Supervisor
GEICO
09.2017 - 10.2017
Assistant Supervisor
GEICO
03.2016 - 09.2017
Customer Service Representative
GEICO
10.2015 - 03.2016
Notary Public
Self-employeed
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona