Operating Systems such as Windows and Linux
Jasmine Kendall
Student And Customer Service
Newport News,VA
Summary
Dynamic and results-driven professional with extensive experience in delivery coordination and customer communication, notably with Uber Eats. Excelled in enhancing customer satisfaction through efficient order verification and delivery, achieving high performance ratings.
Demonstrated quick learning ability and exceptional time management skills, ensuring timely and accurate service delivery. Proven track record in improving operational efficiency and fostering positive customer relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Highly organized Secretary experienced in supplying thorough, organized administrative support to executive teams. Proactive collaborator for events, shareholder activities and travel arrangements. Excellent record for managing administrations with desired results.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
13
13
years of professional experience
Work History
Assistant
Noah's Attic and Antique Shop
Hampton, VA
01.2013 - 01.2014
- Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
- Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of property.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
Secretary to General Manager
Noah's Attic and Antique Shop
Hampton , Virginia
06.2011 - 01.2013
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Reviewed incoming correspondence for General Manager's attention, prioritizing urgent matters for swift resolution.
- Maintained professional atmosphere within office space through careful organization and cleanliness standards enforcement.
- Proactively anticipated General Manager's needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Maintained well-organized filing system for easy document retrieval and improved office workflow.
Creative Content Writer
Self Employed Writer
Work From Home , VA
01.2020 - Current
- Collaborated with design team to create visually appealing graphics, enhancing overall impact of written content.
- Boosted audience engagement through regular production of high-quality newsletters, articles, and blog posts.
- Evaluated content performance using analytics data identifying areas improvement adjusting strategy accordingly maximize reach effectiveness.
- Enhanced brand visibility by creating engaging and informative content for various platforms.
- Improved organic search rankings by conducting keyword research and optimizing web content accordingly.
- Ensured consistency accuracy compliance adherence style guides grammar rules regulatory requirements proofreading editing revising drafts multiple times
Restaurant Team Member
Moes Southwestern Grill
Newport News, Virginia
08.2015 - 04.2016
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Assisted in maintaining clean and organized dining area, contributing to positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Greeted guests pleasantly and answered menu questions.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Driver
Uber, Lyft
Hampton And Newport News , VA
01.2014 - 01.2017
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
Restaurant Team Member
Mcdonalds
Newport News, Virginia
05.2019 - 01.2020
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Assisted in maintaining clean and organized dining area, contributing to positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Performed opening duties as needed, ensuring restaurant was prepared for efficient operation each day.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Promoted positive work environment by maintaining professional attitude and demonstrating respect for coworkers, management, and guests alike.
Customer Service Representative
Teleperformance USA
Hampton, Virginia
01.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Importing and Exporting Cars
Bays Customs
Newport News, Virginia
01.2022 - 01.2023
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with strong work ethic.
- Organized and detail-oriented with strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Food Delivery Driver
Uber Eats
Hampton Roads , Virginia
01.2024 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Navigated efficiently through various routes for timely food deliveries.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Food Delivery Driver
Door Dash
Hampton Bays, New York
01.2023 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Education
Associate of Applied Science - Paralegal Studies
Thomas Nelson Community College
Hampton, VA 08.2024 - Current
GED -
Adult Education Center
Hampton, VA 05.2013 - 06.2013
Skills
Customer Communication
Delivery Coordination
Valid Driver's License
Safe Food Handling
Active Listening
Call Management
Payment Processing
Cash Handling
File Organization
Data entry proficiency
Product and service knowledge
Positive Attitude
Time Management
Computer Skills
Strategic Planning
Attention to Detail
Software
Presentation systems
Spreadsheets
Office Suites such as Microsoft Office
Word Processors
Web browsers such as IE, Google Chrome, Opera, Firefox
Accounting systems
Languages
English
Native or Bilingual
Interests
Learning Languages
Art
Making Music
Yoga and meditation
Traveling
Blogging
Dance
Writing
Swimming
Interior Decorating
Sculpting
Fashion and Beauty
Gardening
Volunteering
Learning new skills
Timeline
Associate of Applied Science - Paralegal Studies
Thomas Nelson Community College
08.2024 - Current
Food Delivery Driver
Uber Eats
01.2024 - Current
Food Delivery Driver
Door Dash
01.2023 - Current
Importing and Exporting Cars
Bays Customs
01.2022 - 01.2023
Customer Service Representative
Teleperformance USA
01.2021 - 01.2023
Creative Content Writer
Self Employed Writer
01.2020 - Current
Restaurant Team Member
Mcdonalds
05.2019 - 01.2020
Restaurant Team Member
Moes Southwestern Grill
08.2015 - 04.2016
Driver
Uber, Lyft
01.2014 - 01.2017
GED -
Adult Education Center
05.2013 - 06.2013
Assistant
Noah's Attic and Antique Shop
01.2013 - 01.2014
Secretary to General Manager
Noah's Attic and Antique Shop
06.2011 - 01.2013
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