Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jasmine Kennedy

Fort Worth,TX

Summary

Dynamic BDC Representative at AutoNation with proven expertise in CRM software and exceptional problem-solving abilities. Successfully enhanced client relationships and contributed to revenue growth through effective follow-up calls and upselling. Recognized for attention to detail and adaptability in fast-paced environments, ensuring outstanding customer service and seamless team collaboration.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

BDC Representative

AutoNation
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
  • Utilized consultative selling skills to identify key trends.
  • Facilitated seamless hand-offs between departments by effectively communicating client needs and expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Food Service Worker

Trinity Basin Preparatory
08.2023 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.

Clerk

QuikTrip
08.2014 - 06.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Relief Manager

QuikTrip
06.2017 - 06.2018
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Provided constructive feedback to workers, which improved morale, and boosted efficiency.
  • Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
  • Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Ensured a clean and well-organized store environment for an improved shopping experience.
  • Established team priorities, maintained schedules and monitored performance.

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting
  • Follow-up calls
  • Opening and closing procedures
  • Cash handling
  • Food safety and sanitation
  • Processing payments
  • Point of sale operation
  • Teamwork and collaboration
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Team leadership
  • Team collaboration
  • Effective communication
  • Goal setting
  • Professionalism
  • Adaptability
  • Team member motivation
  • Promote products

Certification

Food handler

Timeline

Food Service Worker

Trinity Basin Preparatory
08.2023 - Current

Relief Manager

QuikTrip
06.2017 - 06.2018

Clerk

QuikTrip
08.2014 - 06.2021

BDC Representative

AutoNation

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Jasmine Kennedy