Jasmine Kimbrough

• Contributed to revenue generation efforts through upselling products or services to current members when appropriate.
• Streamlined administrative processes for improved efficiency in day-to-day operations.
• Implemented safety protocols to maintain a secure environment for both staff and members.
• Enhanced member experience by providing exceptional customer service and resolving issues promptly.
• Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
• Maintained high standards of cleanliness throughout the facility by coordinating regular maintenance and cleaning tasks with staff.
• Supported club operations by managing schedules, staff training, and inventory control.

Managing check-in procedures, answering phones, handling new member sign-ups, and updating member information.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
• Enhanced gym member experience by providing exceptional customer service at the front desk.
• Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
• Monitored check-ins to identify delinquent accounts and collect payments.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked and verified photo identification prior to granting facility access.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.

• Company Overview: (Allstate Insurance Company)
• Maintained accurate records of all claims activities, ensuring compliance with company policies and regulatory requirements.
• Collaborated with adjusters and underwriters to ensure accurate claim assessments and proper policy coverage.
• Demonstrated a strong commitment to ethical decision-making by adhering to industry regulations and company policies at all times.