Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine King

Harker Heights,TX

Summary

Highly self-motivated; I have the initiative and the ability to work by myself or on a team and the willingness to work long hours if needed to get the job done. Additional qualities include good communication skills, knowledgeable, loyalty to the company employed, reliability, integrity, and promptness.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Planet Fitness
11.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team players to enhance professional development and accountability in workplace.

Shift Lead Member Services

Planet Fitness
03.2021 - 11.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Custodian

Service Masters Inc
11.2017 - 04.2019
  • Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
  • Perform and document routine inspection and maintenance activities
  • Carry out heavy cleansing tasks and special projects
  • Notify management of occurring deficiencies or needs for repairs
  • Make adjustments and minor repairs
  • Stock and maintain supply rooms
  • Cooperate with the rest of the staff
  • Follow all health and safety regulations

Sales Representative

Enterprise
11.2016 - 10.2017
  • Sales Representatives must be able to handle 80-100 incoming calls per day and talk with potential customers across multiple states and time zones
  • Efficiently guide conversations and apply sales techniques to convert calls into reservations
  • Provide excellent customer service to customers
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers
  • Strive to exceed sales targets – take appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.)
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Follow sales techniques to maximize revenue
  • Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
  • Maintain, at a minimum, target levels of productivity and performance
  • Adapt to the needs of individual callers
  • Maintain a regular and reliable level of attendance and punctuality

Technical Support / Customer Service

Blackboard Student Services K12
07.2013 - 11.2016
  • Technical support agent for K12 students.
  • Assisted students with help to resolve computer issues, resent damaged or missing materials, sent out initial fulfillment hardware or replaced hardware that not able to fix with technical troubleshooting.
  • Assisted customers with fixing issues with the K12 online school or new online high school portal.
  • Provided assistance to redirect shipments going to incorrect addresses.
  • Spoke with college students regarding financial aid information, provided information how to file for FAFSA.
  • Provided information when refunds checks would be sent for remaining financial aid.
  • Provided assistance regarding when to apply for fall or summer classes. Provided information to students how to receive transcripts or transfer to different colleges.
  • Escalated issues regarding problems regarding financial aid or refund checks.

Education

High School Diploma -

Harker Heights High School
Harker Heights, TX
05.2009

Skills

  • Reviewing Performance
  • Money Handling
  • Program Facilitation
  • Staff Development
  • Hiring and Training
  • Operational Standards
  • Staff Supervision
  • Customer Service and Satisfaction
  • Performance Tracking and Evaluations

Timeline

Assistant Manager

Planet Fitness
11.2021 - Current

Shift Lead Member Services

Planet Fitness
03.2021 - 11.2021

Custodian

Service Masters Inc
11.2017 - 04.2019

Sales Representative

Enterprise
11.2016 - 10.2017

Technical Support / Customer Service

Blackboard Student Services K12
07.2013 - 11.2016

High School Diploma -

Harker Heights High School

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Jasmine King