Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Jasmine King

Front End Coach
Coxsackie,NY
Jasmine King

Summary

Passionate Retail Management Professional with over five years of experience in retail, leadership, and asset protection. Extensively knowledgeable about front end cash controls, customer service, CCTV systems and investigation processes, as well as managing high-volume retail areas. Dedicated to creating a positive working environment to decrease shrink, increase profits and maintain a safe workspace.

Overview

9
years of professional experience
3
years of post-secondary education
4
Certifications

Work History

Walmart

Front End Coach
01.2024 - Current

Job overview

  • Oversees a team of 4 Front End Team Leads, 5-7 Front End Service Associates, 45-50 Front End Checkout Associates, 5 Cart Associates, and 4 Maintenance Associates to provide a customer-driven checkout experience.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financials through regular audits of cash registers and cash recycler, reviewing transaction records, and reconciling daily reports.
  • Assists in the development of staff schedules to ensure adequate coverage during peak hours while managing wage controls to prevent overspending.
  • Conducts regular interviews and orientations for new-hire associates to develop talent and staff teams to demand hours.
  • Ensures compliance with company policies and local regulations, state and federal laws by providing accurate and thorough training to associates and following up to changes in policy regularly.
  • Acts as facility's point of contact for store-wide promotions and events with external companies and foundations in order to maintain a strong relationship with the community.
  • Resolves escalated customer complaints with diplomacy and professionalism, while collaborating with store management to correct issues and improve total store performance and customer satisfaction.
  • Reduced turnover rates TY vs LY by fostering a positive work environment with regular team-building activities and open communication channels.

Walmart

Consumables Coach
10.2023 - 01.2024

Job overview

  • Responsible for overseeing 7 departments in the facility, 2 area Team Leads, and a team of 10 consumables associates in order to provide in-stock, neat and clean departments for customers.
  • Managed inventory levels accurately by following up to daily receiving of incoming freight, verifying accurate billing quantities, filing claims for missing product and securing merchandise on the salesfloor with merchandise protection devices.
  • Maintained merchandise and modular integrity by removing out-of-date merchandise through claims procedures, building and merchandising product displays, signing and pricing weekly featured merchandise.
  • Assisted customers by providing knowledge of products, locating specific products, unlocking merchandise protection devices and ensuring that purchases were completed within the Cosmetics Department at a designated register.
  • Evaluated employee performance regularly, providing constructive feedback aimed at enhancing skills, providing regular training on new processes and identifying areas of opportunities for associates.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while managing wage controls to prevent overspending.
  • Conducted regular interviews and orientations for new-hire associates to develop talent and staff teams to demand hours.

Walmart

Asset Protection Team Lead
08.2022 - 10.2023

Job overview

  • Responsible for managing inventory accuracy for merchandise removal by following up on the timely processing of recalled items, supplier credits, return center merchandise, donations, hazardous disposals, and warehouse claims.
  • Ensures that store receiving processes are followed according to compliance guidelines by teaching and training associates on cold-chain verification, receiving audits, mislabels, and high-ticket verification.
  • Ensures that merchandise during emergency situations, such as refrigeration loss and fire damage, is properly accounted for and handled according to policy.
  • Manages a team of 3-4 Asset Protection Operations Associates in the maintenance of clearance or deleted merchandise, claims processes, receiving processes, backroom controls and the retention of invoices, bill of ladings, and other records.
  • Manages teams of 4-10 Asset Protection Service Associates in the deterrence of shoplifters by using the Greet, Help, Thank model and the 10ft Rule in order to reduce external shrink within the facility and provide a safe and friendly front end for customers.
  • Responsible for managing total store safety and the prevention of accidents by working with store management team and store safety team to review accident trends and develop solutions to improve facility safety and minimize accidents, verifying that OSHA standards, food safety, and compliance regulations were being followed in the facility, and by running Safety Team meetings to ensure that all associates were up to date on safety training.

Walmart

Asset Protection Operations Coach
03.2022 - 08.2022

Job overview

  • Responsible for managing total store safety and the prevention of accidents by working with store management team and store safety team to review accident trends and develop solutions to improve facility safety and minimize accidents, verifying that OSHA standards and compliance regulations were being followed in the facility, and by running Safety Team meetings to ensure that all associates were up to date on safety training.
  • Managed teams of Asset Protection Investigators and Asset Protection Service Associates in the deterrence and apprehension of shoplifters in order to reduce external shrink within the facility. Led AP associates in gathering evidence and making case reports in order to conduct investigations by providing training on AP-09, assisting in database investigations, and cash shortage investigations.
  • Partnered with state and local law enforcement by providing sensitive case files, video evidence and legal statements in a timely manner to assist in the closing of police reports and court hearings.
  • Partnered with management team and area-specific Team Leads manage the inventory levels of High Shrink Departments by utilizing reports such as Book vs. SKU, On-Hands Adjustment Reports, Missing Merchandise Reports, etc. Assisted in the teaching and training of proper processes to associates and the implementation of inventory controls and MPP in order to reduce loss of merchandise and drive profitability in those departments.
  • Managed Claims and Receiving areas by ensuring that the claims processes and merchandise deliveries were completed timely and accurately by associates on all shifts. Ensured that merchandise during emergency situations, such as refrigeration loss and fire damage, was properly accounted for and handled according to policy.

Walmart

Asset Protection Associate
07.2021 - 03.2022

Job overview

  • Reduces store shrink by apprehending shoplifters at store exits, deterring potential loss of product in self check out bullpens, monitoring shrink control devices on various high-ticket merchandise in store, conducting internal theft investigations.
  • Responsible for maintaining up to date records of various incidents in store, such as writing case reports for external theft, compiling video evidence and purchase history for internal theft, maintaining safety records according to company policy.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Partnered with state and local law enforcement by providing sensitive case files, video evidence and legal statements in a timely manner to assist in the closing of police reports and court hearings.
  • Attended legal proceedings and provided testimonies as a representative of Wal-mart when required
  • Manages total store safety by ensuring all safety devices work properly each month, ensuring proper emergency signage and procedures are available to associates, observing work practices in order to provide training to associates for accident prevention.

Walmart

Front End Customer Service Manager
01.2021 - 07.2021

Job overview

  • Managed Front End procedures by serving as manager on duty when Team Lead was on lunch or absent, assisting Front End Coach and Team Leads as needed, maintaining area in accordance with company policies and changes.
  • Provided customer service by managing point of sale coverage during peak shopping hours and holidays, resolving customer issues and concerns, assisting customers with locating merchandise and promoting products and services.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained Front End operations by coordinating the breaks and lunches of 20-40 associates in an area, handling large cash transactions between registers as well as money moving from cash recycler to registers, managed accounting records and files in accordance with company compliance.

Walmart

Impulse Department Manager
01.2021 - 07.2021

Job overview

  • Managed team of salesfloor associates by assigning daily tasks and duties, following up and monitoring performance, taught and trained new associates in procedures and policy.
  • Provided customer service by identifying customer needs and monitoring product availability.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained merchandise and modular integrity by removing out-of-date merchandise through claims procedures, building and merchandising product displays, signing and pricing weekly featured merchandise.
  • Drove store sales to #1 in the market for trading card sales.

Walmart

Customer Service Associate
08.2019 - 01.2021

Job overview

  • Responsible for processing accurate financial service transactions such as, Ria Walmart2Walmart and Moneygram wire transactions, handling requests for money orders, activating phone cards and gift cards, while maintaining balanced cash drawers.
  • Processed POS checkout and return transactions, while maintaining store shrink and product accuracy.
  • Responded to customer complaints and questions in regards to policies, store operation, and product information via phone and in-person.
  • Offered training to newly hired associates and assistance in organizing and correctly timing associate breaks or schedules.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintains knowledge over current store policies, product and service offerings, and troubleshooting system issues.

United States Census Bureau

Census Enumerator
07.2020 - 10.2020

Job overview

  • Interviewed various households within communities while explaining questions in better detail for interviewees to allow truthful and accurate data.
  • Completed approximately 10-15 cases during 4 hour shifts with accuracy and efficiency
  • Managed personal data through iOS device to preserve confidential personal data

SUNY Oneonta Residential Life & Housing

Night Host
02.2018 - 05.2018

Job overview

  • Oversaw building activities overnight, such as signing in after hours and room lockouts
  • Worked alongside Resident Advisors to handle fire safety and disorderly conduct issues
  • Performed hourly rounds of residence hall with over 500 occupants.

United Martial Arts Centers

Summer Camp Counselor
06.2016 - 08.2017

Job overview

  • Implemented and led camp activities fostering physical, social, and emotional growth for children ages 4 to 14 years old
  • Supervised groups of 10-15 children on field trips to water parks, libraries, parks and hiking trips
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments. Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Administered first aid quickly to provide health and safety to campers. Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

United Martial Arts Center

Taekwondo Instructor
09.2015 - 06.2017

Job overview

  • Taught children between 4 and 14 years old taekwondo lessons and communicated with parents to keep families informed of student progress and address concerns.
  • Taught Adult lessons for students aged 15 and older with a higher focus on proper techniques, stances and forms while incorporating core values of discipline, respect, mental strength, and determination.
  • Coached new students by breaking down techniques into simple moves and evaluated student performance to determine promotion in rank.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age. Taught both core principles and fighting techniques to students of all levels.
  • Organized events and tournaments to provide opportunities for students to showcase skills, hosted themed student engagement nights to build relationships within the students, and hosted birthday parties for both student and non-member attendees.

Education

SUNY Oneonta
Oneonta, NY

Bachelor of Science from Psychology & Computer Science

University Overview

  • Completed 38 credits of coursework towards degrees in Psychology and Computer Science
  • Elected President for Oneonta Taekwondo Team in 2018
  • Elected Vice President of Hulbert Hall Government in 2018
  • Elected Public Relations Officer of Oneonta Gender Equality and Rights Society (G.E.a.R.S.) in 2018
  • Member of Women's Oneonta Rugby Football Club
  • Awarded NRHH First Year Student of the Month Award, October 2017

Southern New Hampshire University
Hooksett, NH

Bachelor of Science from Cybersecurity
01.2022 - Current

University Overview

Currently Enrolled

Skills

POS System operations

Certification

World Taekwondo Federation Certified Instructor

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Healthcare benefitsCareer advancement401k matchStock Options / Equity / Profit SharingPaid time offPaid sick leave

Software

Microsoft Office Systems

Verint CCTV Systems

March CCTV Systems

Google

Workday

Timeline

Adult CPR and AED Certification

05-2024
Front End Coach
Walmart
01.2024 - Current
Consumables Coach
Walmart
10.2023 - 01.2024

Powered Equipment Certification for Scissor Lift, Electric Jack, and Forklift

05-2023
Asset Protection Team Lead
Walmart
08.2022 - 10.2023
Asset Protection Operations Coach
Walmart
03.2022 - 08.2022
Southern New Hampshire University
Bachelor of Science from Cybersecurity
01.2022 - Current

New York State Unarmed Security Guard License

09-2021
Asset Protection Associate
Walmart
07.2021 - 03.2022
Front End Customer Service Manager
Walmart
01.2021 - 07.2021
Impulse Department Manager
Walmart
01.2021 - 07.2021
Census Enumerator
United States Census Bureau
07.2020 - 10.2020
Customer Service Associate
Walmart
08.2019 - 01.2021
Night Host
SUNY Oneonta Residential Life & Housing
02.2018 - 05.2018

World Taekwondo Federation Certified Instructor

02-2017
Summer Camp Counselor
United Martial Arts Centers
06.2016 - 08.2017
Taekwondo Instructor
United Martial Arts Center
09.2015 - 06.2017
SUNY Oneonta
Bachelor of Science from Psychology & Computer Science

Similar Profiles

CREATE PROFILE
Jasmine KingFront End Coach