Jasmine King
Mobile,AL
Summary
Motivated and dependable professional with excellent people skills and a strong work ethic. Skilled in multitasking, teamwork, and maintaining a positive attitude in fast-paced environments, Detail-oriented and eager to expand knowledge, learn new skills, and contribute to the organizational success.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Direct Support Professional
Volunteers of America
Mobile, AL
10.2020 - Current
- Provided personalized care and support to individuals with disabilities, enhancing daily living skills.
- Assisted clients in developing independence through tailored activity planning and implementation.
- Coordinated communication between clients, families, and healthcare providers to ensure holistic support.
- Advocated for clients' needs, fostering an inclusive environment promoting dignity and respect.
- Monitored client progress, adjusting care plans based on individual goals and feedback.
Customer Service Representative
Alorica
Saraland, AL
10.2013 - 04.2020
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to identify and implement process improvements for operational efficiency.
- Managed escalated customer complaints with professionalism, restoring relationships and trust in services provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Mobile Beauty Supply
Mobile, AL
03.2008 - 08.2013
- Processed customer transactions efficiently using POS systems.
- Managed inventory levels and restocked shelves to ensure product availability.
- Assisted customers in selecting beauty supplies, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
Education
Certified Clinical Medical Assistant(CCMA) - In Progress
Victory Professional Development Center
Mobile, AL05-2026
High School Diploma -
Williamson High School
Mobile, AL05-2011
Skills
- Knowledge of HIPAA and medical terminology
- Excellent customer service and communication
- Strong multitasking and organizational skills
- Proficient in Microsoft Office and data entry
- Teamwork
- Critical thinking
- Active listening
- Professional telephone demeanor
- De-escalation techniques
Certification
CCMA(In Progress)
CPR and First Aid Certified
BLS Certification
HIPAA Compliance Training
Timeline
Direct Support Professional
Volunteers of America
10.2020 - Current
Customer Service Representative
Alorica
10.2013 - 04.2020
Cashier
Mobile Beauty Supply
03.2008 - 08.2013
Certified Clinical Medical Assistant(CCMA) - In Progress
Victory Professional Development Center
High School Diploma -
Williamson High School