DOD Spectacle Request Transmission System
Jasmine Kingcade
Optician/Health Assistant
Temecula,CA
Summary
Optometric Technician with 10 years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and ordering to support vision needs for patients of all ages. Specializing in performing patient tests, documenting measurements and collecting patient history information to maintain appointment flow. Consistently history working well with Active Duty Members and GS employees to serve patients and provide expert eye care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Barista
Barnes And Noble Cafe
Oceanside, CA
01.2022 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared eye-catching, creative latte art to please customers.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Updated specials board display to boost sales.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
Hospital Corpsman/Optician Technician
United States Navy, USN
Camp Pendleton South, CA
10.2011 - 01.2022
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medical care for range of conditions and basic health concerns.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Rendered emergency medical treatment and administered immunization programs.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Conducted binocular disparity tests to assess depth perception.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Recorded over 80,000 measures accurately and placed orders with eyeglass manufacturers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Completed field of vision, OCTs and pachymetry evaluations.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Cashier
Target
Oceanside, CA
09.2018 - 03.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new team members on sales software system operation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
- Reviewed new promotions and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
World Communications Charter School
Philadelphia, PA 09.2006 - 06.2009
Associate of Applied Science - Health Sciences
American Public University System
Charles Town, WV 04.2015 - 12.2019
Bachelor of Science - Psychology
National University
La Jolla, CA 05.2021 - Current
Skills
Customer service abilities
Optical orders
MS Office
Maintenance and Repair
First Aid/CPR
Conducting fittings
Verifying prescriptions
Selecting frames
Appointment Scheduling
Data Entry
Decision Making
Training and Development
Dependable and Responsible
Organization and Time Management
Teamwork and Collaboration
Multitasking Abilities
Cultural Awareness
Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of the dispensing and notification system for spectacles to patients.
- Supervised team of 14 staff members.
Software
MHS Genesis Revenue Cycle
MHS Genesis PowerChart
DOFEMS
DMLSS
ALTHA
CHCS
MS Office
Timeline
Barista
Barnes And Noble Cafe
01.2022 - Current
Bachelor of Science - Psychology
National University
05.2021 - Current
Cashier
Target
09.2018 - 03.2019
Associate of Applied Science - Health Sciences
American Public University System
04.2015 - 12.2019
Hospital Corpsman/Optician Technician
United States Navy, USN
10.2011 - 01.2022
High School Diploma -
World Communications Charter School
09.2006 - 06.2009