Jasmine Kintzley
Phoenix,AZ
Summary
Experience bartender/server with a passion for delivering exceptional service, and exceeding customer expectations in demanding environments. Known for maintaining poise and a sense of humor while providing excellent customer service. Demonstrated track record of outstanding service in both small and large-scale establishments.
Overview
7
7
years of professional experience
Work History
Bartender
Sugar Factory
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Gallery Bar
07.2022 - 04.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Held a high understanding of the menu to better assist guests in their decision making.
Flight Attendant
American Airlines
06.2017 - 06.2022
- Improved crew efficiency through effective delegation of tasks and responsibilities.
- Trained new flight attendants to ensure consistent high-quality service across all flights worked.
- Conducted well over 1500 pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions and exceptional customer service.
- Worked as lead flight attendant providing award-winning service in first class during many international flights
Education
High School Diploma -
Mountain Ridge
Glendale, AZ05-2014
Skills
- Customer service
- Strong multitasking
- Team player attitude
- Patience and tolerance
- Engaging personality
- Handling difficult customers
- Liquor, beer, and wine knowledge
- Responsible Alcohol Service
- Payment processing
- Cleanliness and hygiene
- Organizational ability
- Highly reliable
Timeline
Bartender
Sugar Factory
04.2024 - Current
Server
Gallery Bar
07.2022 - 04.2024
Flight Attendant
American Airlines
06.2017 - 06.2022
High School Diploma -
Mountain Ridge
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