Jasmine Konwent
Saint Charles,IL
Summary
Driven professional with a track record of enhancing sales processes and customer satisfaction at Stephanie Mariano’s State Farm Agency. Excelled in utilizing CRM software and critical thinking to innovate marketing strategies and foster client relations. Demonstrated leadership at Beef Villa by streamlining operations and resolving customer issues, showcasing effective negotiation and rapport building skills.
Overview
4
4
years of professional experience
Work History
Insurance Sales Team Member
Stephanie Mariano’s State Farm Agency
05.2023 - Current
- Utilized CRM software effectively for tracking leads, managing client information, and monitoring sales progress.
- Contributed to the continuous improvement of sales processes and strategies by providing constructive feedback and suggestions during team meetings
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance sales techniques.
- Fostered a positive work environment among team members by promoting open communication and collaboration towards shared goals.
- Collaborated with team members to develop innovative marketing campaigns that attracted new customers.
- Cultivated long-lasting relationships with clients, leading to increased policy renewals and referrals.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns or questions promptly.
Supervisor
Beef Villa
06.2020 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
GED
Skills
- Effective negotiation
- Policy analysis
- Rapport Building
- Customer Service
- Product Knowledge
- Appointment management
- Email Marketing
- Cold-calling
- Lead prospecting
- Critical Thinking
- HIPAA Compliance
- Customer follow-up
- Customer Engagement
- Relationship Building
- Client Relations
Timeline
Insurance Sales Team Member
Stephanie Mariano’s State Farm Agency
05.2023 - Current
Supervisor
Beef Villa
06.2020 - 12.2023
GED
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