Jasmine Lacapa
Seattle,WA
Summary
Experienced in customer service and administrative positions with a passion for providing exceptional customer service and work flow efficiency. Proven ability to effectively handle diverse tasks such as data entry, customer outreach, shift scheduling, inventory management, and market research. I'm looking to continue expanding my skill set and contribute to a dynamic organization in an administrative role.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
Saratoga Capital, Inc
10.2022 - Current
- Conduct property tours for potential tenants.
- Prepare renewal and commissions reports using Excel and Onesite programs.
- Provide accurate and up-to-date information on available properties, rental rates, and lease terms.
- Maintained and organized resident , prospect, and vendor information via data entry and paper filing.
- Screen potential tenants by conducting background checks, verifying employment, and checking references.
- Prepare and execute lease agreements.
- Coordinate move-in and move-out processes.
- Scheduled vendors and maintenance as needed for property and resident units.
Shift Manager
Bean Sprouts LLC
04.2022 - 10.2022
- Supervise and manage all shift activities, including opening and closing procedures.
- Create and maintain weekly work schedules for team members.
- Cash handling.
- Prepare detailed weekly inventory and sales reports for management.
- Train, mentor, and motivate team members.
- Monitor inventory levels and place orders as needed.
- Handle customer inquiries and resolve any issues or complaints.
- Conduct regular performance evaluations and provide feedback to team members.
- Collaborate with management to create and implement effective strategies for improving sales and profitability.
Shift Supervisor
Koku Cafe + Market
10.2021 - 03.2022
- In charge of overseeing opening and closing shifts.
- Performed daily maintenance tasks such as mopping, sweeping, dusting, and trash removal.
- Create daily prep and task list for front and back of house staff.
- Cash Handling.
- Pay out vendors.
- Delegating tasks to team members.
- Handling any customer inquiries or complaints, and reporting any ongoing issues to upper management.
- In charge of training new hires in all café responsibilities and stations.
- Assist in receiving food and beverage deliveries.
Barista
Starbucks
08.2017 - 05.2020
- Memorized and perfected crafting of all menu drinks offered and added in efficient time.
- Assisted in sales of products with accurate details of flavor profiles and product ingredients.
- Developed great customer connection through product quality and immaculate customer service.
- Ensure compliance with health and safety regulations.
- Monitor inventory levels and place orders as needed.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Cashier
Target
10.2016 - 01.2017
Front Desk Receptionist (Volunteer)
San Jose Family Shelter
04.2014 - 05.2014
Education
High School Diploma -
Independence High School
San Jose, CA2017
Skills
- Property Management
- Market Data Collection
- Appointment Scheduling
- Data Entry
- Phone and Email Correspondence
- Knowledgeable in Excel and Microsoft Word
- Staff Development
- Inventory Control
- Customer Service Management
Timeline
Leasing Specialist
Saratoga Capital, Inc
10.2022 - Current
Shift Manager
Bean Sprouts LLC
04.2022 - 10.2022
Shift Supervisor
Koku Cafe + Market
10.2021 - 03.2022
Barista
Starbucks
08.2017 - 05.2020
Cashier
Target
10.2016 - 01.2017
Front Desk Receptionist (Volunteer)
San Jose Family Shelter
04.2014 - 05.2014
High School Diploma -
Independence High School