Jasmine Ladson
Valley Grande,AL
Summary
Being employed with H&R Block, has helped improve valuable customer services, experiences, and streamlining office operations. Skilled in Microsoft Office and adept at problem-solving and significantly improving administrative efficiency. My professional approach and ability to multitask have consistently contributed to my teams' successes, embodying a blend of technical proficiency and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Externship
Trenholm State Community College
08.2023 - 08.2024
- Assisted ultrasound technicians with daily duties
- Set up procedure trays
- Restocking: Replace gel bottles, sheets, towels, gowns
- Assisting with patient care
- Transfer patients to and from exam room
- Scanning patients when permitted
- Help with cleaning and sanitizing after each patient
Receptionist
H&R Block
01.2019 - 04.2020
- Greet visitors warmly and ensure a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols. Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
Machine Operator
HL-A
03.2013 - 07.2016
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Communicated effectively with supervisors regarding daily operations and job progress.
- Ensured quality control by inspecting finished products for defects.
- Adjusted settings on machines as needed for different materials being processed.
- Loaded and unloaded materials onto machines and adjusted settings accordingly.
- Trained new staff on machine operation and safety procedures.
- Planned ahead for machine changeovers and efficiently changed from one product item to another.
- Maintained daily production reports and machine log books.
- Demonstrated strong problem-solving skills when dealing with unexpected machine issues.
- Packed finished goods in proper packaging and boxes, reducing damage during transport.
- Provided support for other departments when needed by performing various duties as requested.
Education
Associate in Science (A.S.) in Diagnostic Medical Sonography Candidate - Diagnostic Medical Sonography
Trenholm State Community College
Montgomery, AL05.2025
Associate in Applied Science (A.S.) in Electrical Technology - Electrician
Wallace Community College
Selma, AL05.2012
Skills
- Typing Speed
- Meeting Coordination
- Telephone Etiquette
- Office Equipment Operation
- Scheduling Appointments
- Multitasking Abilities
- Attention to Detail
- Time Management
- Customer Service
- Organizational Skills
- Active Listening
- Document Management
- Problem Solving
- Microsoft Office Proficiency
- Professionalism
Extracurricular Activities
Phi Theta Kappa (ΦΘΚ) Who's Who Among Students in American Universities and Colleges Deans List
Certification
BLS
Timeline
Externship
Trenholm State Community College
08.2023 - 08.2024
Receptionist
H&R Block
01.2019 - 04.2020
Machine Operator
HL-A
03.2013 - 07.2016
Associate in Science (A.S.) in Diagnostic Medical Sonography Candidate - Diagnostic Medical Sonography
Trenholm State Community College
Associate in Applied Science (A.S.) in Electrical Technology - Electrician
Wallace Community College
BLS
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