Jasmine LaMark
Baytown,Texas
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Team Lead
Retina Consultants of Texas
Pasadena , TX
2023 - Current
- Monitored patient progress and reported changes to healthcare professionals.
- Proactively identified and addressed potential risks to patient safety by continuously monitoring team performance and implementing preventive measures.
- Supported office operations by expertly handling administrative needs.
- Provided family members with general health education and tips for patient care.
- Administered medications and injections as directed by healthcare professionals.
- Completed necessary reports and documentation on time and to specifications.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Answered patient inquiries and provided information about healthcare services.
- Assisted ophthalmologists with comprehensive eye exams, providing thorough documentation of each step for future reference.
- Managed high-pressure situations calmly under minimal supervision while maintaining a focus on task completion.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Contributed to a welcoming atmosphere for patients by greeting them warmly and addressing any concerns or questions they may have.
Ophthalmic Medical Scribe
Retina Consultants of Texas
Pasadena , TX
2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Facilitated open lines of communication between patients, families, and healthcare providers to promote shared decision-making in treatment planning processes.
- Enhanced medical scribe training efficiency by developing and implementing comprehensive training modules.
- Improved trainee performance through regular feedback, coaching, and mentoring sessions.
Receptionist
Dr. Diane Berce
Crosby , Texas
07.2018 - Current
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Coordinated front office duties, including customer service, patient scheduling and billing
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Coordinated and communicated with 30 clients daily to gather pertinent information
Runner
Bayway Lincoln
Houston , Texas
05.2016 - 06.2018
- Responded to all customer inquiries thoroughly and professionally
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Arranged items at destination according to customer requests and instructions
- Drove vehicles to deliver products and picked-up rejected or defective materials for return
Patient Navigator
Houston Northwest Medical Center
Houston , Texas
03.2015 - 08.2015
- Educated patients on insurance and healthcare plans
- Organized patient schedules and assisted in planning transportation and payments
- Assisted patients in scheduling doctor and healthcare appointments
- Compiled and reviewed medical charts
- Educated patients on medicine and at-home healthcare tools
Front Desk/ Intern
UT Physicians
Houston , Texas
09.2014 - 03.2015
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Obtained payments from patients and scanned identification and insurance cards
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
Education
Some College (No Degree) - Early Childhood Education
Lee College
Baytown, TX2019
High School Diploma -
Ross S. Sterling High School
Baytown, TX2011
Skills
- Attention to detail
- Multitasking strengths
- Time management
- Personable and outgoing
- Customer-service oriented
- Telephone skills
- Multitasking and prioritization
Timeline
Team Lead
Retina Consultants of Texas
2023 - Current
Ophthalmic Medical Scribe
Retina Consultants of Texas
2021 - Current
Receptionist
Dr. Diane Berce
07.2018 - Current
Runner
Bayway Lincoln
05.2016 - 06.2018
Patient Navigator
Houston Northwest Medical Center
03.2015 - 08.2015
Front Desk/ Intern
UT Physicians
09.2014 - 03.2015
Some College (No Degree) - Early Childhood Education
Lee College
High School Diploma -
Ross S. Sterling High School
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