Jasmine Lancaster
Darlington,SC
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Darlington Poulet
Darlington, SC
02.2018 - 09.2024
- Contributed to the smooth and efficient flow of daily operations management.
- Supervised and trained a team of 15 employees, providing guidance and support to maximize productivity.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Maintained accurate record-keeping by conducting regular inventory audits, minimizing the probability of errors and loss through shrinkage.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team.
Data Entry/Account Administrative Representative
Qurate Retail Group
Florence, SC
12.2021 - 12.2023
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into the company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Accounted for generating data reports, inputting company findings into the database, and executing backups.
- Supported data entry across departments as requested, switching promptly to new projects.
- Handled the payment processing for customers with precision.
- Maintained accurate records of all financial transactions in the company's accounting software system.
Administrative Assistant
Roper Staffing
Sumter, SC
02.2020 - 12.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors professionally, answered questions, and guided to correct contacts
- Efficiently ensured all necessary office supplies were continuously available by consistently monitoring inventory levels, forecasting requirements, and facilitating timely procurement of needed items.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
High School Diploma -
Darlington High School
Darlington, SC05-2015
Skills
- Routine clerical and administrative functions
- Drafting correspondence
- Scheduling appointments
- Organizing and maintaining files
- Providing information to callers
- Assisting in the management of daily operations
- Supervising and training a team of employees
- Developing strategies for achieving sales targets and improving customer satisfaction
- Conducting regular inventory checks
- Resolving customer complaints or concerns promptly
- Assuming managerial responsibilities in the absence of the manager
- Developing strong relationships with vendors and suppliers
- Managing cash handling procedures
- Creating training materials and conducting training sessions for new hires
- Monitoring employee performance through regular evaluations
- Ensuring compliance with health & safety regulations
- Developing employee schedules based on business needs
- Utilizing POS systems effectively
- Developing and implementing staff training programs
- Assisting in the recruitment, selection, and onboarding of new employees
- Data entry
- Account administrative tasks
- Updating and validating company database
- Generating data reports
- Supporting data entry across departments
- Employee Scheduling
Additional Information
Willing to relocate with in 50 miles.
Licensescertificatestraining
Food Handler Certification, ServSafe, National Restaurant Association
Activities
Several speech, debate, and journalism awards in both high school and college. served in student government.
References
References Available on Request
Affiliations
- Gardening
- Painting
Languages
English
Full Professional
Accomplishments
- Servsafe Management certified
References
References available upon request.
Timeline
Data Entry/Account Administrative Representative
Qurate Retail Group
12.2021 - 12.2023
Administrative Assistant
Roper Staffing
02.2020 - 12.2021
Assistant Manager
Darlington Poulet
02.2018 - 09.2024
High School Diploma -
Darlington High School