Jasmine Lancaster
Norridgewock,ME
Summary
Dynamic and results-driven professional with a strong background in customer service and cash handling at Smithfield Ice Cream Place. Proven ability to train staff and enhance customer satisfaction through effective problem-solving and efficient operations. Skilled in POS system operation, consistently achieving high accuracy and timeliness in order fulfillment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Smithfield Ice Cream Place
06.2025 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Personal Shopper
Wal-Mart
02.2024 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
General Staff Member
Zaap Thai
04.2023 - 07.2023
- Increased customer satisfaction by providing efficient and courteous service at all times.
- Prepared to-go orders in a timely manner, keeping a consistent pace.
- Maintained food safety regulations throughout preparation, and clean up.
Education
High School Diploma -
Skowhegan Area High School
Skowhegan, ME05-2024
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Customer service focus
Certification
- Certified Serv Safe food handler, Skowhegan Area High School, 2023
Timeline
Shift Leader
Smithfield Ice Cream Place
06.2025 - 08.2025
Personal Shopper
Wal-Mart
02.2024 - 05.2024
General Staff Member
Zaap Thai
04.2023 - 07.2023
High School Diploma -
Skowhegan Area High School
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