Jasmine Latham

*Provided comprehensive administrative support to ensure smooth daily operations.

*Managed calendars, scheduled appointments, and coordinated meetings for team members.

Handled incoming communications, including phone calls, emails, and inquiries, ensuring timely and professional responses.

*Maintained organized filing systems and managed document preparation and storage.

*Conducted data entry and maintained accurate records, ensuring data integrity and accessibility.

*Assisted with customer service inquiries, enhancing client satisfaction and office reputation.

*Managed office supplies inventory and procurement, optimizing resource availability.

*Collaborated with team members on various projects, contributing to improved efficiency and workflow.

*Provided concise and appropriate insurance quotes and education to clients regarding coverage.
*Investigated internal escalated accounts and provided timely resolution.
*Processed and prepared appropriate documentation for new applications, payments, and policy changes for clients' needs.
*Monitored insurance claims to ensure they are settled equitably for both client and insurer.
*Attended meetings, seminars, and programs to learn about new products and services.
*Interviewed prospective clients to learn of their financial needs and to discuss existing coverages, processed applications, payments, corrections, endorsements, and cancellations.
*Promoted client retention through exceptional customer service and follow-through.

• Provide door to door transportation for passengers using SCR issued vehicles.
• Regulate heating, lighting, and ventilating systems for client comfort
• Utilized defensive driving techniques to ensure passenger safety
• Responsible for operating specially equipped minibus to transport clients including those with physical & mental disabilities to and from scheduled appointments
• Responsible for performing safety inspections on the vehicle before operating to detect and report any mechanical malfunctions
• Maintain radio communications to ensure efficient daily operations, record daily information on clients, trips, and mileage
• Follow cash fare collection procedures to book and collect payments from clients
• Operate wheelchair lifts and mobility scooters expertly to facilitate clients in boarding & un-boarding the vehicle
• Reports and submits written reports on all accidents, incidents, or unusual occurrences to the dispatch office

• Navigates complex software to capture orders from clients
• Maintained a 100% clean driving record
• Keeps vehicle and organized while adhering to principles of food sanitation & safety
• Provided specialized services for customers depending on their needs
• Consistently exceeds driver metrics for; service, quality, acceptance rate, and on-time trips
• Participated in continuous improvement activities such as working with restaurants to ensure orders were accurate to prevent complaints & delays
• Leveraged GPS system and navigation app to determine the most efficient route