Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Laws

Chicago,IL

Summary

PROFESSIONAL OBJECTIVE: Seeking a professional position that allows me to contribute to the organization with opportunities for growth.

Overview

7
7
years of professional experience

Work History

Senior Intake Specialist

IHDA
08.2021 - 05.2024
  • Assist applicants with applying for rental and mortgage relief assistance.
  • Approved or denied benefits based on established criteria and underwriting guidelines.
  • Grant Adjustor - fund the correct grant amount based on the tenant’s income and past due evidence.
  • Maximized funding potential by tailoring grant applications to the specific guidelines and priorities of each funder.
  • Facilitated a smoother underwriting process by conducting comprehensive reviews of documentation and identifying potential issues for resolution prior to completing applications.
  • Analyzed applications and debt-to-income ration to determine program eligibility.
  • Contacted applicants via telephone and email to request additional documentation for application completion.
  • Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
  • Verified integrity of applicants' information to minimize fraud.

Shift Lead Supervisor

Insomnia Cookies
09.2019 - 12.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Completed cash and credit card transactions accurately using POS software.

Patient Service Representative

Chicago Family Health Center
05.2017 - 07.2019
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used Athena to schedule appointments.
  • Managed patient registration process, confirming data accuracy and completeness.

Education

Associate of Arts - Animation And Special Effects

Tribeca Flashpoint Media Arts Academy
Chicago, IL
10.2016

Skills

  • Policy Knowledge
  • Appointment Scheduling
  • Insurance Verification
  • Inventory Management
  • Benefits Verification
  • Adobe Creative Suite
  • Microsoft Office

Timeline

Senior Intake Specialist

IHDA
08.2021 - 05.2024

Shift Lead Supervisor

Insomnia Cookies
09.2019 - 12.2020

Patient Service Representative

Chicago Family Health Center
05.2017 - 07.2019

Associate of Arts - Animation And Special Effects

Tribeca Flashpoint Media Arts Academy

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Jasmine Laws