Delivered elevated guest service by anticipating needs, recommending menu items, and ensuring a polished, memorable dining experience.
Handled complex orders, special requests, and high-expectation clientele with patience, professionalism, and refined communication.
Coordinated with kitchen and bar teams to resolve concerns swiftly, ensuring smooth service and high customer satisfaction.
Bakery Associate
Publix Bakery
Provided attentive customer service in a fast-paced environment by assisting guests with product selections, answering questions, and ensuring accurate, high-quality orders.
Developed strong communication skills through daily guest interaction and resolved issues quickly to maintain customer satisfaction.
Maintained a clean and organized workspace, demonstrating reliability and attention to detail.
Line Cook/Prep Chef
Texas Roadhouse
Collaborated closely with team members to deliver consistent, high-quality meals under pressure.
Worked efficiently during peak hours, demonstrating strong multitasking, time management, and problem-solving skills.
Supported front-of-house teams by adapting to changing needs and ensuring customer satisfaction through accuracy and speed.
Thrift Store Associate
Thrift2Gift
Actively assisted customers with finding products, answered inquiries, and provided guidance on store policies.
Handled point-of-sale transactions, returns, and donations with professionalism and empathy.
Managed inventory, organized merchandise, and maintained a welcoming store environment, strengthening organizational and interpersonal relationship skills.
Education
High School -
Lejeune High School
Camp Lejeune, NC
06.2023
Skills
Customer satisfaction & relationship building: Ability to create positive experiences, personalize interactions, and foster long-term loyalty
Conflict resolution & de-escalation: Skilled at handling complaints, misunderstandings, and high-pressure situations with patience and professionalism
Active listening & clear communication: Experience engaging with diverse customers, understanding needs, and providing clear, helpful solutions
Problem-solving & critical thinking: Quick to assess situations, identify root causes, and implement effective solutions
Empathy & emotional intelligence: Able to connect with customers, respond thoughtfully, and adapt communication styles
Multitasking & time management: Proven capability to handle multiple customers, tasks, and priorities without sacrificing quality
Adaptability & resilience: Comfortable in fast-paced, dynamic environments and skilled at adjusting to customer and business needs
