JASMINE LEON

• U.S
• Small Business Admin - Office Of Disaster Assistance
• Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries
• Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
• Resolved customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
• Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions
• Recommended loan approvals and denials based on customer loan application reviews
• Maintained strict confidentiality of bank records and client information
• Assisted senior-level credit officers with complex loan applications
• Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets
• Originated, reviewed, processed, closed and administered customer loan proposals
• Proactively identified solutions for customers experiencing credit issues
• Delivered very technical financial information to applicants in easy to understand language.

Served as a spokesperson for the organization in public interactions, local community events, meetings, that will further build the brand and encourage local partnerships
Delivered training and professional development in the area of college readiness to K-12 administrators, teachers, counselors, community members and student employees
Support and staff outreach activities with community organizations including presentations, workshops, tabling and events that promote college readiness for students and families
Deliver information, training and professional development in the area of college readiness to K-12 students, families, administrators, teachers, counselors, community members and student employees
Provide supervision, training, and leadership to assigned student employees to maximize impact for K-12 schools, community organizations, students and families
Conduct escalating outreach to clients who fail to report to mandatory appointments and services, including telephone, email, mail and home visit outreach strategies
Identify and assist with mitigating barriers to program participation, including but not necessarily limited to, health, mental health, housing, childcare, domestic violence issues

• Cultivated partnerships with other government agencies, training organizations and associations for the purpose of keeping abreast of new training developments
• Facilitated special projects and meetings, and performed other duties as assigned
• Mentored new hires, resulting in stronger staff development and increased productivity
• Monitored participant workflow and behaviors throughout training process
• Scheduled and taught in class and online courses to increase learning opportunities
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
• Identified and solved internal problems related to employee turnover by revamping training approaches
• Eliminated process gaps by implementing new methods of standardized training
• Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success
• Developed individualized plans to help customers reach goals within predetermined timelines
• Recorded and edited videos for use in later courses or by remote learners
• Employed job analysis in accordance with principles of instructional design to create effective training programs.