Jasmine Lewan
Newburyport,MA
Summary
Veteran Restaurant Owner and manager with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Bob Lobster, LLC
02.2017 - 12.2023
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Recruited, hired, and trained over 60 talented staff members
- Mentored and developed staff members, fostering environments that promoted professional growth within my team.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with all health department regulations, maintaining safe environments for both employees and patrons alike.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies while maintaining professional relationships with all vendors and sales reps
- Cultivated positive dining atmospheres by maintaining clean and inviting establishments.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw renovation projects that enhanced aesthetic appeal of our restaurant space, contributing to increased guest satisfaction levels.
Restaurant Manager
10 Center Street
04.2012 - 12.2013
- Managed daily operations to ensure high levels of efficiency, consistency, and quality in both food and service to General Managers expectations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by increasing quantities of catering events.
- Met with guests to plan and execute functions.
- Carefully interviewed, selected, trained, and supervised staff of 50 employees.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure high levels of efficiency, consistency, and quality in both food and service.
Senior General Manager
California Pizza Kitchen
12.1993 - 06.2009
- Oversaw daily operations of up to 10 units to insure all food, service, safety and state regulations were being adhered to.
- Managed budget development, forecasting, and financial reporting processes to track progress towards each units targeted goals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Mentored and developed multiple high-performing teams through effective coaching, feedback, and performance management.
- Performed yearly manager performance reviews.
- Participating member of our opening team to successfully open new units and ensure they were operating under all company policies and procedures before turning over restaurant to management team for each location.
- Promoted brand recognition through local community groups and events.
- Prioritized hospitality and ensured customer satisfaction ratings were above company average.
- Prioritize our BOH teams followed and adhered to all food safety and sanitation as well as recipe execution to maintain quality control inspections above company average.
- Oversaw weekly inventories of all units to ensure they were inline with financial budgets.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Education
Some College (No Degree) - Culinary And Restaurant Management
Culinary Institute of America
Hyde Park, NYSkills
- Menu development
- Staff Supervision
- Customer Engagement
- Small business operations
- Health Code Compliance
- Calm and Pleasant Demeanor
- Reliable and Responsible
- Critical Thinking
- Conflict Resolution
- Training and Onboarding
- Intuit QuickBooks
Certification
Serve Safe
TIPS Certified
Allergy Awareness
Choke Safety Certified
Timeline
Restaurant Owner
Bob Lobster, LLC
02.2017 - 12.2023
Restaurant Manager
10 Center Street
04.2012 - 12.2013
Senior General Manager
California Pizza Kitchen
12.1993 - 06.2009
Some College (No Degree) - Culinary And Restaurant Management
Culinary Institute of America