Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Lewis

Batesville,MS

Summary

Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adapt at handling 50+ calls on a daily bais while consistently resolving client issues smoothly and quickly. Seeking to apply customer service and problem-solving expertise to benefit your company.

Overview

6
6
years of professional experience

Work History

Order Picker

Volvo
Byhalia, MS
05.2023 - Current
  • Stacked cartons on pallets according to size and weight specifications.
  • Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
  • Selected products and items from shelves and pallets for customer orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

Warehouse Coordinator

ZimVie
Olive Branch, MS
01.2022 - 02.2023
  • Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries.
  • Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete.
  • Assessed job sites to determine work needed.
  • Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process.

Data Entry Clerk, Call Center Representative

Amazon
Los Angeles, CA
03.2018 - 12.2022
  • Updated existing records with new or revised information as needed.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Created spreadsheets to track data entries.
  • Reviewed and updated account information in company computer system.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Contacted customers via phone or email to address data inquiries.
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service.

Education

Dental Hygiene

Holmes Community College
Goodman, MS
08.2018

South Panola High School
Batesville, MS
05.2018

Skills

  • Order Picking
  • Forklift Operation
  • Shipping and Packaging
  • Call Management
  • Paperwork Processing
  • Account Updating
  • Data Entry
  • Appointment Scheduling
  • Receiving Support
  • Call Center Operations

Timeline

Order Picker

Volvo
05.2023 - Current

Warehouse Coordinator

ZimVie
01.2022 - 02.2023

Data Entry Clerk, Call Center Representative

Amazon
03.2018 - 12.2022

Dental Hygiene

Holmes Community College

South Panola High School

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Jasmine Lewis