Jasmine Lewis
Montgomery,AL
Summary
A position where experience and commitment will be utilized and advanced. QUALIFICATIONS Computer skills: Quicken applications and Microsoft Office. Outstanding interpersonal skills. Cooperative team player; equally effective and self motivated while working independently. Meet Deadlines; work well under pressure. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
17
17
years of professional experience
Work History
Secretary
Edfinancial Services
Montgomery
01.2014 - 01.2023
- Answering phone calls and redirect them when necessary, managing the daily, weekly, monthly agenda and arrange new meetings and appointments
- Preparing and disseminating correspondence, memos and forms
- Respond to queries in person, via telephone and email
- Developing and implement office procedures
- Checking students and clients in and out.
- Maintained call logs and records of customer interactions using CRM software.
- Resolved customer complaints in a professional manner.
- Handled escalated calls from other representatives in a timely fashion.
- Attended regular training sessions on relevant topics to stay updated with industry trends.
- Monitored incoming calls, emails and chats for quality assurance purposes.
- Educated customers on features and benefits of products or services.
- Followed up with customers after each interaction to ensure satisfaction.
Customer service Rep
EGS SOLUTIONS
Montgomery
01.2013 - 01.2014
- Resolves customer complaints via phone or email
- Reach out to customers to verify account information
- Greet customer's warmly and ascertain problem, or reason for calling
- Cancel or upgrade accounts, and expediting corrections or adjustments ; following up to ensure resolution.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Rep
EASY MONEY
Montgomery
01.2012 - 01.2013
- Evaluate loan applications and documentation, approve loans by issuing checks, or forwarding applications to loan committee
- Assisted in the development of loan policies and procedures for the department.
- Processed payments received from clients according to established procedures.
- Assisted with the preparation of financial statements, cash flow projections, and other documents for loan packages.
- Rejects loans by explaining deficiencies to applicants, complete loan contracts, obtain signatures and notarizations
- Maintain customer confidentially and help customers by answering questions responding to requests.
- Analyzed borrower's financial information to determine eligibility for specific types of loans.
- Monitored customer accounts on an ongoing basis in order to identify any delinquencies or irregularities that may need attention.
- Participated in weekly meetings with management team members to discuss progress updates.
- Reviewed loan documents to ensure accuracy and completeness.
Cashier
KRYSTALS
Montgomery
01.2006 - 01.2012
- Scanned items and insure pricing is correct, greet customers, take customers orders, scan coupons, and dispense correct change
- Respond to customer complaints, enter transactions into cash register, assist in stocking and cleaning the facility.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
Education
Tech -
Trenholm
01.2023
Skills
- Computer skills: Quicken applications and Microsoft Office
- Payment posting
- Spreadsheet Management
- [Software] expertise
- Customer Service
- Sales Support
- Database Management
- Appointment Scheduling
- Outstanding interpersonal skills
- Cooperative team player
- Effective and self-motivated while working independently
- Meeting deadlines
- Working well under pressure
- Payroll Administration
Timeline
Secretary
Edfinancial Services
01.2014 - 01.2023
Customer service Rep
EGS SOLUTIONS
01.2013 - 01.2014
Customer Service Rep
EASY MONEY
01.2012 - 01.2013
Cashier
KRYSTALS
01.2006 - 01.2012
Tech -
Trenholm