Jasmine Lewis
Summary
Well-qualified Hospitality professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. 12+ years of experience in multiple roles in property management, restaurants and lodging. Personable and friendly with guests and colleagues. Reliable, excellent leadership skills, and great work ethics. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Thompson Hotels
10.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Prepared and analyzed monthly COGS reports.
- Assisted in the development of ROI tracking tools, enhancing overall department efficiency and effectiveness.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
Bartender
Hilton
11.2022 - 01.2025
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bar Manager
Aimbridge Hospitality
03.2022 - 01.2025
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Property Management Specialist
Airbnb
04.2020 - 03.2022
- Optimized property occupancy rates by conducting thorough market research and adjusting advertising strategies accordingly.
- Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
- Ensured compliance with local regulations and laws, minimizing risk of legal disputes or fines.
- Enhanced property value by overseeing renovations, upgrades, and aesthetic improvements to units and common areas.
- Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Cook
Defense Health Agency
05.2019 - 03.2020
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Banquets
Embassy Suites
06.2018 - 02.2019
- Managed guest experience to ensure satisfaction including greeting guests, answering questions, and assisting with all guest requests
- Maintained high levels of customer satisfaction by promptly addressing concerns and resolving issues.
- Contributed to a positive team environment by effectively collaborating with fellow waitstaff members.
- Managed multiple table assignments simultaneously, maintaining organized and efficient service.
- Increased overall efficiency by assisting colleagues during peak periods or when understaffed situations arose.
- Facilitated seamless communication between waitstaff and management teams, enabling effective resolution of any operational challenges.
Cook Shift Leader
Sodexo USA
08.2017 - 05.2018
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
Cook
Department Of Defense - Navy
08.2016 - 05.2018
- Served up to 1400 patrons, Veterans, and government workers daily
- Performed work duties under little to no supervision.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Associates of Applied Science Culinary Arts -
Allegany College of Maryland
Cumberland, MD12.2016
North Carolina Central University
Durham, NC05.2026
Skills
- Excellent multitasking ability
- Problem-solving skills
- Interpersonal relationship skills
- Strong leadership
- Customer service
- Sales
- Inventory management
- Contract Negotiation
Certification
National Association of Realtors
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Elementary
references
Available upon request
Timeline
Food and Beverage Manager
Thompson Hotels
10.2024 - Current
Bartender
Hilton
11.2022 - 01.2025
Bar Manager
Aimbridge Hospitality
03.2022 - 01.2025
Property Management Specialist
Airbnb
04.2020 - 03.2022
Cook
Defense Health Agency
05.2019 - 03.2020
Banquets
Embassy Suites
06.2018 - 02.2019
Cook Shift Leader
Sodexo USA
08.2017 - 05.2018
Cook
Department Of Defense - Navy
08.2016 - 05.2018
Associates of Applied Science Culinary Arts -
Allegany College of Maryland
North Carolina Central University
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