Summary
Overview
Work History
Education
Skills
Certification
Timeline
COMMUNICATION
LEADERSHIP
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Jasmine Lewis

Mabelvale,AR

Summary

Dynamic hospitality professional with a robust background in guest services and event coordination, dedicated to fostering exceptional customer experiences. Recognized for strong interpersonal skills and a personable demeanor, ensuring smooth interactions and efficient table management in fast-paced environments. Proven ability to multitask effectively while managing reservations and seating arrangements, contributing to enhanced guest satisfaction. Eager to leverage these skills in a new field, bringing adaptability and a passion for customer service to a dynamic team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hostess

Colton’s
07.2024 - 08.2024
  • Hosted, seated guests, took care of reservations. Made sure the peanuts were stocked. Made sure tables were clean, all tables had condiments, salt, pepper, napkins, etc. Made sure customers weren’t needing anything. Made sure servers were ok.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.

Server assistant

Colton’s
06.2024 - 07.2024
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.

Hostess

Cracker Barrel
07.2023 - 08.2023
  • Took care of front of store needs. Hosting, seating, cleaning. Took care of taking and seating reservations Making sure stocks and sets were perfect. Cashiering.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Retail

Cracker Barrel
06.2023 - 07.2023
  • Protected retail store assets by preventing shoplifter, vendor and store employee theft.
  • Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
  • Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
  • Ensured store compliance with company policies, safety regulations, and local laws governing retail operations.
  • Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.

Education

High School Diploma -

Bryant High School
Bryant, AR
05-2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Hospitality service expertise

Certification

  • ServSafe

Timeline

Hostess

Colton’s
07.2024 - 08.2024

Server assistant

Colton’s
06.2024 - 07.2024

Hostess

Cracker Barrel
07.2023 - 08.2023

Retail

Cracker Barrel
06.2023 - 07.2023

High School Diploma -

Bryant High School

COMMUNICATION

As a hostess, and front of store worker, I have honed my communication skills through working and experience. Always wore a smile and spoke in a way as to greet guests and make them feel comfortable and heard.

LEADERSHIP

I have demonstrated strong leadership skills in being able to quick seat an entire rush hour, making sure all servers were taken care of and not overworked or crowded. Taking care of customer requests and needs, while also doing my job efficiently.

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