Jasmine Lewis
Dublin,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everisepc
Dublin, GA
08.2023 - Current
- Delivered top-notch customer service in handling billing and technical inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Technical Support Representative
SYKES
Dublin, GA
05.2021 - 07.2023
- Documented all activities related to technical support including processes, updates, changes made.
- Diagnosed system errors and implemented solutions to resolve them.
- Performed regular maintenance checks on customers' systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
Claims Representative
GEICO
Dublin, GA
03.2018 - 03.2021
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Education
High School Diploma -
Dublin High School
Dublin05-2014
Skills
- Appointment Scheduling
- Account updating
- Complaint resolution
- Information Security
- Call Management
- Report Generation
- Inbound and Outbound Calling
- Customer Service
Timeline
Customer Service Representative
Everisepc
08.2023 - Current
Technical Support Representative
SYKES
05.2021 - 07.2023
Claims Representative
GEICO
03.2018 - 03.2021
High School Diploma -
Dublin High School