JASMINE LINDSAY
Gastonia,NC
Summary
Customer representative with exceptional interpersonal and communication skills, resolving customer issues and fostering positive relationships between customers and companies.
Overview
13
13
years of professional experience
Work History
QUALITY CONTROL AUDITOR
HANES BRAND
10.2016 - Current
- Monitors the quality of Company’s products or services
- Create testing parameters for products and services
- Performs audits, and oversee quality control teams
- Provide support to internal and external customers
- Experience in writing detailed action plans
- Perform other duties as requested by supervisor
- Ability to mentor and coach team members.
- Reviewed product specifications and identified areas where improvement is needed.
Business Retention Rep
COMPORIUM
02.2016 - 07.2016
- Handle inbound disconnect/downgrade calls from existing customers
- Responsible for skillfully retaining business customers through positive relationship building
- Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
- Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
- Assisted customers with account management, including password resets and billing issues.
- Answered customer inquiries in a timely manner regarding product features and benefits.
Retail Store Associate/Customer Service Representative
WALMART
08.2011 - 12.2015
- Drove the customer loyalty program points benefiting during checkout, leading to a 13% increase in customer sign-up rates
- Maintained a friendly attitude, directing customers to products based on their needs, exceeding sales targets in 4 quarters
- Provide first call resolution while following strict procedures that meet compliance guidelines
- Quickly answer our online customer inquires via the phone in a friendly and courteous manner.
- Cleaned fitting rooms, counters, display tables and other areas within the store.
- Answered incoming calls from customers inquiring about products or services offered by the store.
- Greeted customers, provided customer service and answered questions.
- Operated cash register to process cash, check, and credit card transactions.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2009
diploma - medical assistant
Southeastern institute
Skills
- Highly professional
- Impeccable business ethics
- Ability to work with sensitive information
- Customer-centric mentality
- Self-motivator
- Upbeat with a high energy level
- Strong work ethic
- Ability to use critical thinking in complex situations
- Ability to prioritize and organize effectively
- Active Listening
- Critical Thinking
- Customer Service
- Quality Control
Timeline
QUALITY CONTROL AUDITOR
HANES BRAND
10.2016 - Current
Business Retention Rep
COMPORIUM
02.2016 - 07.2016
Retail Store Associate/Customer Service Representative
WALMART
08.2011 - 12.2015
High School Diploma -
West Mecklenburg High School
diploma - medical assistant
Southeastern institute
Similar Profiles
Stephen J. KellyStephen J. Kelly
Battery Technician, Floor Stocker/Order Picker at Hanes BrandBattery Technician, Floor Stocker/Order Picker at Hanes Brand
Marcus WesleyMarcus Wesley
Temp Worker at Hanes BrandTemp Worker at Hanes Brand
Jennifer LawJennifer Law
Quality Control Technician at Hanes BrandQuality Control Technician at Hanes Brand