Jasmine Livas
Houston,TX
Summary
Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Overview
3
3
years of professional experience
Work History
Instructional Paraprofessional
Aldine Independent School District
08.2022 - 06.2023
- Participated in staff development activities as assigned by school administration.
- Assisted teachers in preparing lesson plans and instructional materials.
- Monitored student behavior in the classroom and on field trips.
- Created a positive learning environment by providing support and encouragement to students.
- Collaborated with other paraprofessionals, teachers, administrators, and parents to provide an optimal learning experience for students.
- Instructed students in basic skills such as reading comprehension, writing techniques, mathematics computation.
- Delivered instruction individually or in small groups with support from instructor.
Call Center Representative
Horne LLP
08.2021 - 02.2022
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Energy Advisor
Harris & Harris
07.2020 - 02.2021
- Provided energy efficiency advice to customers over the phone.
- Developed action plans to improve building envelope performance and reduce energy consumption.
- Advised customers on applicable government rebate programs related to energy efficiency initiatives.
- Educated customers in strategies for improving energy efficiency and cutting costs.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Education
High School Diploma -
Macarthur High School
Houston, TX06-2020
Skills
- Multidisciplinary team collaboration
- Individual Instruction
- Classroom inclusion
- Teacher Assistance
- Fast Learner
- Teamwork and Collaboration
- Data Evaluation
- Multitasking and Organization
- Telephone Etiquette
- Records administration
- Quality Control
- Attention to Detail
Timeline
Instructional Paraprofessional
Aldine Independent School District
08.2022 - 06.2023
Call Center Representative
Horne LLP
08.2021 - 02.2022
Energy Advisor
Harris & Harris
07.2020 - 02.2021
High School Diploma -
Macarthur High School
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