Jasmine Lockhart
Buda
Summary
Warm and friendly professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Fairfield By Marriott
11.2022 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Breakfast Attendant
Fairfield Marriott
11.2022 - 05.2024
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
Front Desk Receptionist
Dr. Daniel McCrimmons
02.2014 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Trained new team members on company procedures, customer service and issue resolution.
Education
GED -
Roseville Adult School
Roseville, CA04.2004
Skills
- Customer Service
- Hospitality services
- Time Management
- Oral and written communications
- Reservation Systems
- Inventory Oversight
- Team Oversight
- Problem-Solving
Timeline
Front Desk Agent
Fairfield By Marriott
11.2022 - 05.2024
Breakfast Attendant
Fairfield Marriott
11.2022 - 05.2024
Front Desk Receptionist
Dr. Daniel McCrimmons
02.2014 - 08.2018
GED -
Roseville Adult School