Jasmine Lomax
Trenton,TN
Summary
Motivated Customer Service Representative with solid experience managing all levels of large scale projects, including budgeting and administration.
- Experienced Customer Service associate with strong leadership and relationship-building skills
- Motivated Sales Associate with solid experience managing all levels of large scale projects, including budgeting and administration.
- Client-focused Sales Representative with 5 years of providing solutions to customers. Solid understanding of the Deals and credit cards. Meticulous Customer Service Representative excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Overview
8
8
years of professional experience
Work History
Receptionist
Hampton Inn Hotels
Milan, TN
12.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Pharmacy Technician
Walgreens
Jackson, TN
05.2017 - 05.2019
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Customer Service Representative
Walgreens
Jackson, TN
09.2015 - 05.2017
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Certified Nursing Assistant
Dyer Nursing Home
Dyer, TN
09.2014 - 04.2015
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
Cashier
Kohls
Schaumburg, IL
10.2013 - 07.2014
- Educated customers on promotions to enhance sales.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately 100 daily credit and cash transactions for customers with accuracy and speed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales associate
Wet Seal
Schaumburg, IL
09.2012 - 05.2013
- Worked directly with managers to achieve goals.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Negotiated manufacturing service agreements and quality standards.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Supported efficient and timely replenishment of sales floor merchandise.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
High School Diploma -
06.2014
Associate of Science - Nursing
Associate of Applied Science - Healthcare Management
2023
Skills
- Team leadership
- Self-motivated
- Conflict resolution
- Project management
- Extremely organized
- Strong verbal communication
- Budgeting and finance
- Data management
Timeline
Receptionist - Hampton Inn Hotels
12.2019 - 03.2020
Pharmacy Technician - Walgreens
05.2017 - 05.2019
Customer Service Representative - Walgreens
09.2015 - 05.2017
Certified Nursing Assistant - Dyer Nursing Home
09.2014 - 04.2015
Cashier - Kohls
10.2013 - 07.2014
Sales associate - Wet Seal
09.2012 - 05.2013
James B. Conant - High School Diploma,
Harper Community College - Associate of Science, Nursing
Independence University - Associate of Applied Science, Healthcare Management
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