Jasmine Lonergan
East Dubuque,IL
Summary
Dynamic professional with extensive experience in client support, notably at Hills & Dales. Excelled in compassionate caregiving and problem-solving, boosting customer satisfaction significantly. Skilled in medication administration and creating positive environments, achieving remarkable client retention rates. Demonstrates proficiency in time management and HIPAA compliance, contributing to enhanced team productivity and client well-being.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Hills and Dales Child Development Center
05.2012 - Current
- Employed communication skills to build trust and rapport with patients and families.
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Used electronic health record software to document patient interactions and care plans.
- Utilized assistive devices to support patients with mobility challenges.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Housekeeper
Holiday Inn Express Dubuque/Galena
05.2019 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Sales Associate
Shopko Stores
09.2010 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
East Dubuque High School
East Dubuque, IL2010
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- ADL support
- Problem-solving
- HIPAA compliance
- First aid and CPR
- CPR certification
- Documentation and recordkeeping
- Housekeeping tasks
- Team collaboration
- Multitasking and organization
- Active listening
- Conflict resolution
- Fast learner
- Certified in CPR/AED
Timeline
Housekeeper
Holiday Inn Express Dubuque/Galena
05.2019 - 10.2019
Direct Support Professional
Hills and Dales Child Development Center
05.2012 - Current
Sales Associate
Shopko Stores
09.2010 - 05.2012
East Dubuque High School
Similar Profiles
Anna HaverlandAnna Haverland
Direct Support Professional Caregiver at Hills And Dales Child Development CenterDirect Support Professional Caregiver at Hills And Dales Child Development Center
Jessica ConnollyJessica Connolly
Direct Support Professional at Hills and Dales Child Development CenterDirect Support Professional at Hills and Dales Child Development Center
Eboni BoydEboni Boyd
Caregiver at Hills and Dales Child Development CenterCaregiver at Hills and Dales Child Development Center
Noah WelpNoah Welp
Dish Network Technican at Blue Sky Smart SolutionsDish Network Technican at Blue Sky Smart Solutions
Hailey HeiarHailey Heiar
Volunteer at East Dubuque Elementary SchoolVolunteer at East Dubuque Elementary School