Jasmine Lopez
Irving,TX
Summary
Empathetic Customer Experience Associate recognized for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and communication strategies, ensuring positive outcomes in all interactions. Excel at using active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
CarMax
Irving, Texas
08.2023 - Current
- Resolved customer inquiries and complaints with empathy and professionalism.
- Monitored customer feedback to identify service improvement opportunities.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Analyzed customer service metrics to develop strategies for service improvement.
- Updated knowledge base and FAQs to assist customers in self-service.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Led on- and off-site customer support teams across multiple time zones.
- Provided exceptional customer support through various communication channels.
Outside Sales Representative
Mhc Kenworth
Dallas, Texas
07.2018 - 08.2023
- Responded promptly to customer inquiries via phone or email.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Closed product sales to increase revenue and build client loyalty.
- Identified new business opportunities by analyzing market trends and competitor activities.
- Generated leads through cold calling, networking events, referrals.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Listened to customer needs to identify and recommend best products and services.
Education
Associate of Arts -
El Centro College
Dallas, TX05-2017
Skills
- Customer relationship management
- Multilingual capacity
- Sales strategies
- Cold calling
- Persuasive communication
- Consultative sales
- Closing techniques
- Product and service sales
- Exceeds sales goals
- Customer service
- Conflict resolution
- Communication skills
- Relationship building
- Confidentiality compliance
- Escalated call handling
- Call center experience
Timeline
Customer Experience Associate
CarMax
08.2023 - Current
Outside Sales Representative
Mhc Kenworth
07.2018 - 08.2023
Associate of Arts -
El Centro College