Jasmine Lopez
San Antonio,TX
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Starbucks. Proven ability to enhance team performance through effective training and workflow management. Strong attention to detail and cash handling expertise, consistently exceeding sales targets while fostering a collaborative environment.Enhancing communication with diverse clientele.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Ferris, TX
06.2024 - Current
- Trained new baristas on beverage preparation and customer service techniques.
- Conducted regular evaluations to ensure adherence to quality standards and operational procedures.
- Assisted management in implementing strategies for improving workflow efficiency during peak hours.
- Provided ongoing support and feedback to staff, fostering a collaborative learning environment.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Implemented best practices for maintaining cleanliness and organization in the workspace.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Sales Associate
BootBarn
Waxahachie, TX
10.2025 - 12.2025
- Enhanced customer experiences by assisting with product selection and recommendations.
- Processed POS transactions accurately, ensuring swift and smooth financial exchanges.
- Maintained store organization and cleanliness, creating an inviting shopping environment.
- Collaborated with team to achieve sales goals, improving overall customer satisfaction.
- Educated customers on products and promotions, facilitating informed purchasing decisions.
FOH Team Member
Chick-fil-A
Ennis, TX
11.2023 - 02.2024
- Enhanced guest satisfaction by delivering exceptional service in fast-paced environment.
- Processed transactions accurately using POS systems, ensuring prompt service for customers.
- Maintained dining area cleanliness, adhering to health and safety standards consistently.
- Collaborated with kitchen staff for timely food order deliveries, improving efficiency.
- Established welcoming atmosphere by greeting guests warmly upon arrival.
Sandwhich and Salad Maker
Panera Bread
Waxahachie, TX
08.2023 - 11.2023
- Increased customer satisfaction by consistently preparing fresh, high-quality salads.
- Streamlined order assembly by effectively collaborating with team members during peak hours.
- Ensured compliance with health regulations by safely operating kitchen equipment.
- Maintained inventory levels by monitoring ingredients and notifying supervisors of shortages.
- Enhanced salad presentations through creative garnishing techniques to attract customers.
- Trained new staff in efficient salad preparation and workflow best practices.
Cashier
Panera Bread
Waxahachie, TX
08.2023 - 11.2023
- Enhanced shopping experiences by providing exceptional customer service and support.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Maintained balanced cash drawer, achieving accurate daily totals consistently.
- Assisted with replenishing inventory by restocking merchandise as needed.
- Communicated sales promotions to customers, ensuring they were well-informed.
- Greeted customers warmly and addressed their needs promptly and effectively.
Education
High School Diploma -
Ferris High School
Ferris, TX06-2024
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Cash handling
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Order taking
Cash register operation
Decision-making
Inventory management
New hire training
Up-selling
Conversant in spanish
Retail management
Basic math
Multitasking and organization
Team collaboration
Workflow management
Timeline
Sales Associate
BootBarn
10.2025 - 12.2025
Barista
Starbucks
06.2024 - Current
FOH Team Member
Chick-fil-A
11.2023 - 02.2024
Sandwhich and Salad Maker
Panera Bread
08.2023 - 11.2023
Cashier
Panera Bread
08.2023 - 11.2023
High School Diploma -
Ferris High School