JASMINE MACK
Lake Jackson
Summary
Healthcare Services Representative with experience in customer service, appointment management, and process improvement. Demonstrates excellent critical thinking skills and telephone etiquette, ensuring efficient and courteous handling of patient inquiries and scheduling. Proven ability to drive product adoption and enhance clinic operations through strategic engagement and data-driven decision-making.
Customer-focused Services Representative known for productivity and efficient task completion. Possess strong capabilities in communication, problem-solving, and time management which ensure exceptional service delivery. Excel in conflict resolution, customer relationship management, and process improvement to enhance operational efficiency. Utilize active listening, empathy, and patience to build trust and foster positive interactions with clients.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Healthcare Services Representative
SingleCare
Brazoria
10.2020 - Current
- Schedules appointments in a prompt and courteous manner utilizing a PC.
- Confirms appointments and handles cancellations in a timely, efficient and courteous manner.
- Is able to problem-solve for patients utilizing identified resources.
- Provides comprehensive service to facilitate a resolution for any caller request.
- Acquires and maintains computer skills to effectively utilize applicable software.
- Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.
- Build positive trust relationships with medical representatives to influence targeted group in the decision making process.
- Drive product adoption through strategic doctor engagement, leveraging cost-benefit analyses to influence prescribing decisions and boost market share.
- Streamline appointment scheduling and manage cancellations efficiently, enhancing patient satisfaction and optimizing clinic operations.
Certified Notary Signing Agent
Private
07.2019 - Current
- Performed legal document signings with private clients.
- Ensure that all stamps, seals and papers are kept safely under lock and key.
- Interview clients briefly to ensure that they understand the mechanics of affidavits and other.
- Verify identification documents such as birth certificates, social security cards, passports and state issued identification.
Monitor Technician
HydrochemPSC / Psc Hydrochem
Deer Park
06.2010 - 09.2022
- Using a portable analyzer and electronic data collector, responsible for monitoring components in an industrial environment to detect emissions from process equipment.
- Performs monitoring activities for an assigned route within a prescribed period, ensuring all components are accurately monitored and reported.
- Responsible for calibrating equipment to ensure optimum performance.
Education
Leasing Professional Certification - Leasing Agent
Asap Personal
01.2025 - 02.2030
ACCREDITED CERTIFICATE - ACCOUNTING/BOOKKEEPING
Trendimi
07.2025
HIGH SCHOOL DIPLOMA - HIGH SCHOOL DIPLOMA
Ocoee high school
Ocoee, FL09.2022
Skills
- Process Improvement
- Excellent Customer Service Skills
- Data Entry
- Appointment Management
- Telephone etiquette
- Critical thinking skills
- Quality Assurance
- Computer proficiency
- Customer service
- Problem solving
- Document verification
- Customer relationship management
- Effective communication
- Time management
- Critical thinking
- Strong work ethic
Certification
Certified Notary Public
Timeline
Leasing Professional Certification - Leasing Agent
Asap Personal
01.2025 - 02.2030
Healthcare Services Representative
SingleCare
10.2020 - Current
Certified Notary Signing Agent
Private
07.2019 - Current
Monitor Technician
HydrochemPSC / Psc Hydrochem
06.2010 - 09.2022
ACCREDITED CERTIFICATE - ACCOUNTING/BOOKKEEPING
Trendimi
HIGH SCHOOL DIPLOMA - HIGH SCHOOL DIPLOMA
Ocoee high school
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