Jasmine Magness
Albuquerque
Summary
Dynamic SSU Case Manager at Fidelity Investments with a proven track record in case management and problem-solving. Expert in building relationships and advocating for families, ensuring compliance and confidentiality. Successfully empowered survivors through education on available benefits, enhancing their decision-making during critical times. Strong emotional awareness and active listening skills drive impactful outcomes.
Overview
20
20
years of professional experience
Work History
SSU Case Manager
Fidelity Investments
Albuquerque, NM
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated survivors on available programs, benefits, and services, empowering them to make informed decisions about their benefits.
- Advocating for our survivors during the most difficult moments of their lives.
- Expressing compassion and empathy with emphasis on problem solving and relating the the needs of our families.
Core Phones
Fidelity Investments
Albuquerque, NM
11.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Manager
AMC Theatres
Albuquerque, NM
04.2010 - 10.2021
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
General Manager
AMC Theatres
Wichita Falls, TX
02.2009 - 03.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
AMC Theatres
El Paso, TX
10.2005 - 02.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Bachelor of Arts - Management
UTEP
El Paso, TX05-2010
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Conflict resolution
- Emotional awareness
- Active listening
- Relationship building
Accomplishments
Successful completion of the MAPS program within Fidelity, graduating in June of 2023.
Timeline
SSU Case Manager
Fidelity Investments
07.2023 - Current
Core Phones
Fidelity Investments
11.2021 - 07.2023
Operations Manager
AMC Theatres
04.2010 - 10.2021
General Manager
AMC Theatres
02.2009 - 03.2010
Operations Manager
AMC Theatres
10.2005 - 02.2009
Bachelor of Arts - Management
UTEP