Jasmine Malone
Hoover,AL
Summary
Responsible, hardworking Key Manager with 17 years in supporting management functions for Dick's Sporting Goods. Assisted with new store openings in Alabama, Mississippi, Florida and Oregon. Led team of apparel associates to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
17
17
years of professional experience
Work History
Apparel Key Carrying Lead
Dick’s Sporting Goods
11.2021 - Current
- conducted weekly walk-throughs with management to discuss visuals throughout department
- upholding company standards for merchandise presentation
- unloading and processing new merchandise
- communicated with and supported sales, marketing, and administrative teams daily
- assist with interviewing, hiring and training new employees
Apparel Key Carrying Lead
Dick’s Sporting Goods
08.2019 - 10.2021
- monitored cash drawers on the front end to ensure adequate cash supply
- head coaching responsibilities on the floor including addressing customer comments and concerns
- ensure compliance with safety, loss prevention and cash handling procedures
- upholding company standards for merchandise presentation
- unloading and processing trucks
Apparel Key Carrying Lead
Dick’s Sporting Goods
08.2015 - 08.2019
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines as the head coach
- upholding company standards for merchandise presentation and set gameplans
- cash handling responsibilites
- weekly walk-through with management
Softlines Manager
Dick’s Sporting Goods
03.2014 - 02.2015
- participated in the recruiting, interviewing, and hiring of employees
- developed schedules and monitored payroll
- managed sales performance of departments to meet sales and margin goals
- issued appropriate counseling and disciplinary action to those that fail to meet our performance standards
Apparel Key Carrying Lead
Dick’s Sporting Goods
10.2013 - 03.2014
- maintain company standards for merchandising presentations in setting gameplans
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- trained on head coach and management responsibilities to get promoted
- cash handling responsibilities
- weekly walk-through with management to discuss department plans
Nike Brand Coordinator
Dick’s Sporting Goods
08.2009 - 09.2013
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- communicated store initiatives and promotions to customers to generate repeat business
- maintained Nike based on company standards
Apparel Lead
Dick’s Sporting Goods
08.2005 - 08.2009
- Trained team members in successful strategies to meet operational and sales targets.
- communicated with and supported sales, marketing and administrative teams on a daily basis
- unloaded and processed trucks and followed company standard in merchandising new product
Education
Business Administration
Virginia College
Birmingham, ALSkills
- Merchandising experience
- problem solving skills
- cash handling responsibilities
- Microsoft proficient
- customer service excellence
- exceptional communication capabilities
Timeline
Apparel Key Carrying Lead
Dick’s Sporting Goods
11.2021 - Current
Apparel Key Carrying Lead
Dick’s Sporting Goods
08.2019 - 10.2021
Apparel Key Carrying Lead
Dick’s Sporting Goods
08.2015 - 08.2019
Softlines Manager
Dick’s Sporting Goods
03.2014 - 02.2015
Apparel Key Carrying Lead
Dick’s Sporting Goods
10.2013 - 03.2014
Nike Brand Coordinator
Dick’s Sporting Goods
08.2009 - 09.2013
Apparel Lead
Dick’s Sporting Goods
08.2005 - 08.2009
Business Administration
Virginia College
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