Jasmine Mangan
Willoughby,OH
Summary
Strategic Human Resources Partner with background in developing and implementing HR strategies to align with business objectives. Proven ability in employee relations, talent acquisition, performance management and organizational development. Strengths lie in fostering positive work culture, driving employee engagement and facilitating change management. Notable impact made through strategic planning, policy development and implementation of best practices for improved efficiency. Complex problem-solver and talented communicator with focused mindset.
Overview
5
5
years of professional experience
Work History
Human Resources Partner
Amazon.Inc
Euclid , OH
12.2021 - Current
- Developed employee orientation and training programs for new hires.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks.
- Utilized data from surveys, interviews, and focus groups to identify patterns reflecting employee engagement and satisfaction.
- Identified areas of improvement in existing HR processes and developed solutions to increase efficiency or effectiveness of operations.
- Developed recognition programs that motivate employees towards higher performance levels.
- Collaborated with department heads to ensure compliance with employment laws and regulations.
- Investigated workplace complaints or incidents involving harassment or discrimination according to company policy guidelines.
- Organized team building activities designed to foster positive working relationships among staff members.
- Conducted performance reviews, managed employee relations issues, and provided guidance on policies and procedures.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
- Ensured compliance with state and federal employment laws and regulations.
- Pulled data and presented to company executives regarding employee performance, attrition, engagement, and retention trends.
Human Resources Assistant
Amazon
Euclid, OH
04.2020 - 12.2021
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Advised managers on best practices related to performance management processes.
- Updated employee records in HR database system.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Monitored timekeeping records for accuracy and completeness.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Organized employee recognition programs to boost morale among staff members.
- Handled confidential information with discretion and sensitivity.
Warehouse Associate
Amazon
Euclid, OH
10.2019 - 04.2020
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Fostered positive working relationships with internal staff members.
- Assisted in loading finished goods onto delivery vehicles as required.
- Packed goods for shipment in accordance with customer instructions.
Food and Beverage Supervisor
JACK Entertainment
Cleveland, OH
04.2019 - 10.2019
- Created weekly schedules for bar staff and communicated any changes or updates to team members.
- Provided feedback on ways to improve efficiency within the bar area.
- Conducted regular performance evaluations for bar staff to ensure they are meeting job expectations.
- Assisted bartenders with difficult orders or requests when necessary.
- Ensured compliance with all safety and sanitation regulations for beverage staff.
- Addressed customer complaints promptly while maintaining excellent customer service standards.
- Monitored daily operations of the bar area and ensured that all beverages were served in a timely manner.
- Performed monthly audits of alcohol inventories to identify discrepancies between actual stock levels and recorded amounts in POS system.
- Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Diversity and Inclusion
- Onboarding and Orientation
- Leadership Development
- Employee Relations
- Improving employee engagement
- Data Analytics
- Employee Retention
- Training and mentoring
Affiliations
- Scuba Certified
- Rowdy Toddler Tamer
- Painter
References
References available upon request.
Timeline
Human Resources Partner
Amazon.Inc
12.2021 - Current
Human Resources Assistant
Amazon
04.2020 - 12.2021
Warehouse Associate
Amazon
10.2019 - 04.2020
Food and Beverage Supervisor
JACK Entertainment
04.2019 - 10.2019
Bachelor of Science - Human Resources Management
Southern New Hampshire University