Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Mangroo

Howard Beach,NY

Overview

2
2
years of professional experience

Work History

Client Service Representative

Animal Surgical Center
10.2022 - Current
  • Welcomed and assisted incoming clients and patients with a friendly demeanor, providing excellent customer service and knowledgeable support to address their needs.
  • Managed an high volume of incoming calls, providing prompt and empathetic assistance to clients, families with pet emergencies, and scheduling appointments for patients.
  • Checked patients in and out, proficiently handled payment collections and provided exceptional customer service during financial transaction.
  • Maintained current and accurate medical records for patients.
  • Received, recorded and addressed incoming and outgoing communication thought email, fax and telephone.
  • Proficiently scheduled appointments while ensuring effective pre-surgical preparation by conducting instruction confirmation calls for clients with pets undergoing surgery.
  • Completed administrative patient surgical intakes with up to date medical history and mandated forms.
  • Performed medical records retrieval by contacting various veterinary practices to obtain patient information for mutual patient care.
  • Created comprehensive surgical and emergency treatment estimates, ensuring transparency in medical costs for patients. Effectively communicated and discussed payment plans, assisting patients in understanding financial options and facilitating informed decision-making.

Veterinary Assistant

Veterinary Emergency Group
11.2021 - 10.2022
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Followed safety protocols for handling animals.

Medical Scribe

CityMD
04.2021 - 11.2021
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Charted patient encounters by recording information such as medical history, symptoms, allergies, diagnosis, treatments, and prescriptions.
  • Used ECW and Athena to input information into computerized patient record system.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Conducted point of care test including rapid COVID-19 test, strep test, pregnancy test and urinalysis.

Education

High School Diploma -

Richmond Hill High School
Richmond Hill, NY
06.2020

Skills

  • Organization
  • Time Management
  • Customer Service
  • Communication
  • Attention to Detail
  • Data Entry
  • Problem Solving

Timeline

Client Service Representative

Animal Surgical Center
10.2022 - Current

Veterinary Assistant

Veterinary Emergency Group
11.2021 - 10.2022

Medical Scribe

CityMD
04.2021 - 11.2021

High School Diploma -

Richmond Hill High School
Jasmine Mangroo