Welcomed and assisted incoming clients and patients with a friendly demeanor, providing excellent customer service and knowledgeable support to address their needs.
Managed an high volume of incoming calls, providing prompt and empathetic assistance to clients, families with pet emergencies, and scheduling appointments for patients.
Checked patients in and out, proficiently handled payment collections and provided exceptional customer service during financial transaction.
Maintained current and accurate medical records for patients.
Received, recorded and addressed incoming and outgoing communication thought email, fax and telephone.
Proficiently scheduled appointments while ensuring effective pre-surgical preparation by conducting instruction confirmation calls for clients with pets undergoing surgery.
Completed administrative patient surgical intakes with up to date medical history and mandated forms.
Performed medical records retrieval by contacting various veterinary practices to obtain patient information for mutual patient care.
Created comprehensive surgical and emergency treatment estimates, ensuring transparency in medical costs for patients. Effectively communicated and discussed payment plans, assisting patients in understanding financial options and facilitating informed decision-making.
Veterinary Assistant
Veterinary Emergency Group
11.2021 - 10.2022
Provided customer support to clients, answering questions and addressing concerns.
Positioned animals for diagnostic imaging such as x-rays and scans.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Administered medications to animals in treatment and documented changes in condition.
Restrained animals for examination and treatment.
Assisted in examination and treatment of animals in veterinary clinic.
Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Followed safety protocols for handling animals.
Medical Scribe
CityMD
04.2021 - 11.2021
Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Accompanied physicians through day in fast-paced, stressful environments.
Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Charted patient encounters by recording information such as medical history, symptoms, allergies, diagnosis, treatments, and prescriptions.
Used ECW and Athena to input information into computerized patient record system.
Documented vital signs and health history for patients in clinic and hospital environments.
Conducted point of care test including rapid COVID-19 test, strep test, pregnancy test and urinalysis.