Jasmine Marmolejos
Madison,TN
Summary
A competent and reliable individual who can communicate in Spanish and English effectively. (Bilingual) Ability to learn new procedures and materials quickly and enthusiastically; assume all responsibility necessary to get the job done. Experienced in principles and processes for providing patient services. Ability to communicate effectively and establish good rapport with customers and co-worker. Committed to utilizing skills, and knowledge to achieve desired objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADMISSIONS ADVISOR
Post University
04.2022 - Current
- Regularly met with enrolled students to confirm success and identify problem areas.
- Provided resources to support students in achieving career goals.
- Assisted students in exploring and selecting career paths.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Managed over 50 customer calls per day.
CSR
CVS CARMARK
10.2020 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Updated account information to maintain customer records.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
CSR
CONVERGYS
07.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Direct Support Professional
NIA ASSOCIATION
06.2017 - 11.2017
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supervised daily activities and provided assistance to staff.
REGISTRAR
AUC MEDICAL SCHOOL
03.2017 - 06.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
CUSTOMER SERVICE REPRESENTATIVE
TECO ENERGY
11.2016 - 02.2017
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
CUSTOMER SERVICE REPRESENTATIVE
CGS
12.2015 - 11.2016
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
CUSTOMER SERVICE REPRESENTATIVE
CRIUS ENERGY
11.2014 - 11.2015
- Contributed to client interaction via email and conference calls.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
CASHIER/SERVER
BUSCH GARDENS
05.2012 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Computer Information
Post University
Online2025
Certificate - Medical Assistant
Everest University - Tampa
Tampa, FL2013
GED -
Greenwood Adult School
Clarksville, TN2011
Skills
- Problem-solving
- Oral-Written communication
- Time-Management
- Data Entry
- Critical- thinking
- Adaptable
- CRM
- Zendesk
Certification
- American Management Association- Motivating and Influencing
- American Management Association - Personal and Interpersonal Effectiveness
References
References available upon request.
Timeline
ADMISSIONS ADVISOR
Post University
04.2022 - Current
CSR
CVS CARMARK
10.2020 - 09.2021
CSR
CONVERGYS
07.2018 - 04.2019
Direct Support Professional
NIA ASSOCIATION
06.2017 - 11.2017
REGISTRAR
AUC MEDICAL SCHOOL
03.2017 - 06.2017
CUSTOMER SERVICE REPRESENTATIVE
TECO ENERGY
11.2016 - 02.2017
CUSTOMER SERVICE REPRESENTATIVE
CGS
12.2015 - 11.2016
CUSTOMER SERVICE REPRESENTATIVE
CRIUS ENERGY
11.2014 - 11.2015
CASHIER/SERVER
BUSCH GARDENS
05.2012 - 09.2012
Bachelor of Science - Computer Information
Post University
Certificate - Medical Assistant
Everest University - Tampa
GED -
Greenwood Adult School
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