Jasmine Marshall

• Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
• Ensured that all required documents are completed accurately including intake forms, consent forms, assessments.
• Organized recreational activities for residents according to their individual needs and interests.
• Ensure all staff adheres to the medication administration policies and that prescribed medication is available on a timely basis.

• Review patient account information in multiple systems and perform necessary research to resolve inquiries.

•Updated patient demographic and insurance details to maintain accurate records.

•Work with patients and guarantors to resolve outstanding account balances using secure payment methods.

• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.

• Create a positive patient experience through active listening and timely resolution or escalation.

• Supervise all activities in the home and assist staff to promote social integration of residents using community resources.
• Assign staff a household chore list and ensure that home and furnishings are kept clean.
• Conduct monthly house meeting and maintain monthly reports.
• Ensure that residents and staff follow house rules.
• Conduct monthly emergency drills and maintain records.
• Schedule doctor appointments for a clients
• Ensure all staff adheres to the medication administration policies and that prescribed medication is available on a timely basis.