Jasmine Marshall
Mobile,USA
Summary
Compassionate Mental Health Practitioner experienced in developing tailored treatment plans and implementing evidence-based practices to enhance client well-being. Delivered effective therapeutic interventions through active listening, empathy, and collaboration, fostering trust and achieving positive outcomes. Adapted strategies to meet evolving client needs while maintaining a strong focus on emotional well-being.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Multisystemic Therapist (MST)
Pathway of Baldwin County
Baldwin county, AL
12.2023 - Current
- Conducted comprehensive assessments to identify client needs, strengths, and treatment goals
- Provided individual therapy sessions to clients, utilizing evidence-based therapeutic techniques and interventions
- Collaborated with a multidisciplinary team of healthcare professionals to coordinate care and ensure holistic treatment approaches
- Implemented crisis intervention strategies when necessary to address immediate mental health emergencies or safety concerns
- Utilized cognitive-behavioral therapy (CBT) techniques to help clients challenge negative thought patterns and develop healthier coping mechanisms
- Supported clients in developing effective communication skills through role-playing exercises and active listening techniques
- Monitored client progress throughout the course of therapy using standardized assessment tools. Creating treatment plan to monitor family progress throughout treatment
- Assessed risk factors associated with suicidal ideation or self-harm behaviors and implemented appropriate safety plans
- Collaborated with schools to provide counseling services, supporting students in overcoming academic and behavioral challenges
Senior Coordinator
Walmart home office
Bentonville, AR
06.2023 - Current
- Helping assist the customers who want to sell their items on Walmart.com site
- Responded to customer inquiries via email and chat
- Responded to customer requests through outbound calls
- Helping set up customers' onboarding
Registered Behavior Technician (RBT)
Autism behavior and cognitive development
Mobile, AL
08.2022 - 05.2023
- Helping assist special needs individuals with autism
- Delivered ABA therapy sessions to clients for behavioral improvement
- Taught social and motor skills to enhance client interactions and physical coordination
- Implementing treatment plan given by the behavioral analyst
- Met with supervisor to review and strategize client treatment plans
- Participated in training sessions with supervisor to enhance skills
Customer Service Representative
Social Security Administration
Birmingham, AL
09.2019 - 04.2022
- Handled inbound calls to resolve customer inquiries
- Performed data entry tasks accurately
- Attended meetings and trainings
- Provided customer service to address public needs
Sales and Support Generalists
Victoria Secret's
Birmingham, AL
10.2014 - 12.2019
- Delivered exceptional customer service, fostering long-lasting relationships
- Possess a genuine ability to listen and connect with multi customers
- Demonstrate initiative and urgency thrive in a fast paced environment
- Possess a genuine ability to listen and connect with multi customer's
Teacher Assistant
R.F Bumpus Middle School
Birmingham, AL
08.2018 - 08.2019
- Provided support to individuals with special needs to enhance learning.
- Supported students with classwork and facilitated testing to ensure comprehension
- Offered essential assistance to individuals facing challenges.
Opps and Staff Supervisor
Victoria's Secret
Hoover, AL
01.2016 - 12.2018
- Assisted associates on sales floor to enhance customer engagement
- Facilitated customer interactions during sales segments. reaching sales goals per hour
- Onboarded new hires by coordinating supply orders and preparing reports
- Developed and managed associate schedules to promote efficiency. supervising associates throughout their shift
Teacher Assistant (Internship)
The Exceptional Foundation
Birmingham, AL
01.2017 - 04.2017
- Completed internship program
- Interacted with individuals with special needs, teaching mobility and flexibility skills
- Worked in diverse groups, teaching social and communication skills
- Provided one-on-one support
Sales Associate
Justice Limited Too
Mobile, AL
10.2012 - 06.2014
- Executed sales, processed refunds, and facilitated exchanges to enhance customer satisfaction.
- Provided personalized customer service, fostering long-lasting relationships to encourage repeat business.
- Set up advertising displays and arranged merchandise to highlight sales and promotional events
Customer Service Representative
Alorica- Call Center
Mobile, AL
05.2011 - 05.2014
- Call center Customer service representative
- Responded to incoming calls
- Assisted customers with troubleshooting and resolving phone service issues
Education
Master's degree - Psychology with behavioral science
Capella University
Minneota, MN03-2022
Bachelor's Degree - science
University of Alabama at Birmingham
Birmingham, AL08-2017
Associates Degree of Applied Science - Applied Science
Faulkner State Community College
Bay Minette, AL05-2014
High School Diploma -
Blount High School
Mobile, AL05-2011
Skills
- Behavioral Therapy
- Developmental disabilities experience
- Document review
- Microsoft Office proficiency
- Client engagement
- Crisis management
- Individual therapy
- Relationship building
- Cognitive-behavioral techniques
- Family counseling
Certification
- RBT Certification
- First Aid Certification
Languages
English - Fluent
Timeline
Multisystemic Therapist (MST)
Pathway of Baldwin County
12.2023 - Current
Senior Coordinator
Walmart home office
06.2023 - Current
Registered Behavior Technician (RBT)
Autism behavior and cognitive development
08.2022 - 05.2023
Customer Service Representative
Social Security Administration
09.2019 - 04.2022
Teacher Assistant
R.F Bumpus Middle School
08.2018 - 08.2019
Teacher Assistant (Internship)
The Exceptional Foundation
01.2017 - 04.2017
Opps and Staff Supervisor
Victoria's Secret
01.2016 - 12.2018
Sales and Support Generalists
Victoria Secret's
10.2014 - 12.2019
Sales Associate
Justice Limited Too
10.2012 - 06.2014
Customer Service Representative
Alorica- Call Center
05.2011 - 05.2014
Bachelor's Degree - science
University of Alabama at Birmingham
Master's degree - Psychology with behavioral science
Capella University
Associates Degree of Applied Science - Applied Science
Faulkner State Community College
High School Diploma -
Blount High School