Jasmine Martin
Kansas City,KS
Summary
Experienced Patient Service Representative with extensive customer service expertise and a strong background in patient care, medical billing, and insurance verification. Extensive customer service expertise and proficiency in using EMR systems such as Cerner and Epic. Certified Revenue Cycle Representative with a focus on ensuring data integrity and delivering exceptional service. Flexible hard worker always ready to learn and contribute to team success. Proficient in using EMR systems such as Cerner and Epic. Certified Revenue Cycle Representative with a focus on ensuring data integrity and delivering exceptional service. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Apprentice
Nearterm
10.2024 - Current
- Travel across the United States to different hospitals needing patient access reps. Provide EPIC training to hospital employees.
- Greeted patients and visitors as they entered into the Emergency Department.
- Obtain, enter, and verify demographic and financial information in the computer.
- Review and processes patient registration forms and ensuring they contain all necessary documents.
- Assist in training new employees for the admitting responsibilities.
- Address questions and requests regarding financial assistance.
- Responsible for communicating with patients regarding patient financial responsibilities before or at time of service.
- Coordinate and support activities to ensure excellence in throughput for inpatient and observation patients.
Patient Service Representative
Northern Light Health
06.2023 - 07.2024
- Assist with the scheduling and registration of patient appointments, completion of appointment reminders, sending and receiving referrals, obtaining insurance authorizations, notification of copay responsibilities, and other administrative tasks as assigned
- Taking inbound calls related to medication requests and placing prescription refills
- Provided customer service by answering patient questions and addressing concerns.
Patient Access Representative
Children's Mercy Hospitals & Clinics-Kansas City, MO
08.2022 - 05.2023
- Schedule patients for upcoming appointments, ensuring data integrity and protection of information, delivering exceptional customer service, identifying financial coverage and resources available to families,
- obtains, enters, and verifies demographic and financial information in the computer system for registration areas including ambulatory services, ancillary departments, emergency room, urgent care, lab, and radiology
- Collects point of service payments in accordance with department policy and practice.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
Patient Support Representative
The University of Kansas Health System-Kansas City, KS
07.2021 - 04.2022
- Assist with scheduling and registration of patient appointments
- Entering dispatch requests in Support Services computer system, responsible for prioritizing transportation, housekeeping and dietary requests, and updating information as needed when requests/orders are given/assigned and completed or changes in status occur, provide rapid and professional response to all requests and inquiries from nurses, technicians, physicians and consumers, providing outstanding customer service to all callers.
- Answered incoming calls promptly and directed them to appropriate department or provider.
- Coordinated with physicians, nurses, technicians, and other healthcare providers on behalf of patients.
Patient Service Representative
Centauri Health Solutions-Kansas City, MO
07.2020 - 08.2021
- Screen uninsured or low income patients for potential medicaid eligibility to help cover hospital stay cost, process medicaid applications, review qualifications for medicaid patients, obtain dual coverage for Medicare patients
- Assisted with the completion of medical forms and records.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering patient questions and addressing concerns.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ensured that all necessary documentation is completed prior to discharge of patient.
Patient Account Specialist
Cerner Corporation-Kansas City, MO
05.2018 - 07.2020
- Review, correct and submit claims to payers through application of basic or developing knowledge and experience, communicate with patients, government agencies and third party payers to gather, process and record information needed for appropriate reimbursement, review unpaid accounts, initiate correct actions to collect the accounts, and follow up to ensure expected result is achieved
- Verified insurance coverage for services rendered prior to submitting claims for payment.
- Ensured compliance with federal and state regulations governing healthcare billing practices.
- Conducted research on customer accounts to identify any outstanding balances or issues that need resolution.
- Reviewed monthly aging reports to determine which accounts are past due or require follow up action.
Education
HS Diploma -
Dreher High
Columbia, SC05.2006
Some College (No Degree) - Public Health
Benedict College
Columbia, SCSkills
- Extensive customer service experience
- Basics knowledge of Microsoft Works
- Word Perfect
- PowerPoint
- Excel
- Medical Billing
- Insurance Verification
- EMR Systems
- HIPAA
- Medical Terminology
- Medical Records
- Medical Scheduling
- Accounts Receivable
- Patient Care
- Prior authorization
- Medicare
- Medicaid
- Caregiving
- Home health
- Accounts receivable
Certification
- Certified Revenue Cycle Representative, 10/01/19
- BLS Certification, 12/01/23
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Access Apprentice
Nearterm
10.2024 - Current
Patient Service Representative
Northern Light Health
06.2023 - 07.2024
Patient Access Representative
Children's Mercy Hospitals & Clinics-Kansas City, MO
08.2022 - 05.2023
Patient Support Representative
The University of Kansas Health System-Kansas City, KS
07.2021 - 04.2022
Patient Service Representative
Centauri Health Solutions-Kansas City, MO
07.2020 - 08.2021
Patient Account Specialist
Cerner Corporation-Kansas City, MO
05.2018 - 07.2020
HS Diploma -
Dreher High
Some College (No Degree) - Public Health
Benedict College
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