JASMINE MARTIN
Holbrook,NY
Summary
A versatile and detail-oriented administrative professional who brings a proactive mindset, organizational agility, and a commitment to delivering high-quality support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Administrator/ Executive Assistant
ESCO Maritime Solutions
12.2024 - Current
- Managed office operations, ensuring efficient workflow and adherence to administrative protocols.
- Coordinated scheduling and communication between departments to enhance team collaboration.
- Oversaw inventory management, maintaining weekly records of supplies and equipment.
- Created and distributed weekly shipment paperwork and invoicing documents.
- Developed and implemented office procedures to streamline administrative tasks and improve efficiency.
- Review customer contracts and documentation to accurately enter invoice data into specific government portals (e.g., WAWF etc.), ensuring compliance with contract terms and government requirements.
- Serve as the first point of contact for visitors and customers, ensuring a professional and welcoming environment while monitoring visitor access and adhering to security protocols.
Communications and Training Specialist
Collins Aerospace
02.2020 - Current
- Facilitate clear and accurate air-to-ground communications, deliver Air Traffic Control clearances, requests, and advisories to aircraft over oceanic waters to over 100 contacts daily
- Administer on the job training of new operators, including conducting trainee evaluations to assess performance and provide feedback for improvement
- Provide exceptional client service by promptly addressing inquiries with professionalism and accuracy, ensuring high satisfaction.
Digital Campaign Associate
iLoveKickboxing
06.2019 - 01.2020
- Developed and implemented digital advertising campaigns for over 60 individual franchise accounts, monitoring daily performance metrics to ensure effective ad spend and ROI.
- Coordinated with senior creative director to develop creative strategies for optimizing digital ad campaigns.
- Tracked performance metrics such as cost per acquisition, click through rate, impressions, in order to measure success of campaigns.
Help Desk Support Specialist
York College Library Technical Services
09.2015 - 05.2019
- Delivered personalized support, managed phone inquiries, and organized equipment while maintaining precise data records.
- Resolved over 100 technical issues for students, faculty, and parents as well as over 50 library patrons daily with reference inquiries.
- Executed special projects to raise campus awareness of services like mobile printing, Xfinity on Campus, and poster printing.
- Managed office supply inventory, proactively restocking and expediting orders to maintain operational efficiency.
Resident Assistant
York College of Pennsylvania
08.2016 - 03.2019
- Advised and mentored a diverse group of 30-40 students, providing tailored guidance on academic resources and campus opportunities to help them achieve their educational and career objectives.
- Developed and executed over 20 dynamic programs and workshops, increasing student engagement and promoting academic success and personal development based on student feedback.
- Assisted with conflict resolution using mediation and conflict management techniques, improving student relations and fostering a positive living environment.
- Participated in recruitment, training, and supervision of new resident assistants, contributing to the development of well-prepared residential staff.
Intern
Suffolk County Legislator Office
06.2018 - 08.2018
- Executed daily operations, including phone and email management, while conducting targeted research on several public works to support strategic initiatives, directly informing senior management's strategic planning and project development.
- Created back-to-school safety video, newsletter, and social media content, resulting in increased community engagement and heightened awareness of key safety protocols.
- Regularly coordinated with internal departments to streamline operations, improving cross-functional efficiency and ensuring seamless communication.
Intern
York County Economic Alliance
01.2018 - 05.2018
- Led strategic social media campaigns to enhance community engagement, driving increased participation in local events.
- Optimized and updated talent attraction website using WordPress, promoting weekly to monthly events and activities to attract talent and elevate local involvement.
- Conducted comprehensive research and published high-impact content on local events and notable figures, advancing workforce development and community engagement.
- Streamlined data from multiple sources into clear, accessible formats, improving internal information management.
Education
Master of Arts - Organizational Leadership
Saint Mary's University of Minnesota
Winona, MN01.2024
Bachelor of Arts - Mass Communication
York College of Pennsylvania
York, PA05.2019
Skills
HARD SKILLS: Office 365 Suite, OneDrive, Zoom, Costpoint, Deltek, Canva, Data Management, Record Keeping, Google Applications, Notetaking, Training Evaluation,
SOFT SKILLS: Emotional Intelligence, Effective Communication, Team building & Collaboration, Creative Problem-Solving, Adaptability, Multi-Tasking, Prioritization, Mediation, Public Speaking
Projects
Jewish Alumni Society Guidelines
Jewish Alumni Society • March 2021 - Present
• Collaborated with the Hillel Director and Alumni Advisor to establish comprehensive guidelines for the Jewish Alumni Society (JAS).
• Developed and executed strategic communication plans to promote the organization's goals and values.
Authored a detailed fact sheet outlining the organization's objectives, expectations, and membership benefits, driving engagement and
attracting new members.
Involvement
President -Jewish Alumni Society • March 2021- Present
• Create meeting agendas and lead meetings, ensuring effective communication and collaboration among members.
• Participate in quarterly alumni leadership meetings, representing the society and contributing to strategic discussions.
• Act as central leader of society by managing day-to-day operations and group decision-making and programmatic efforts.
President- Hillel • September 2017- May 2019
• Brainstormed and executed over 35 programs to help create a sense of community among Jewish students on campus.
• Acted as a liaison to help bridge the Jewish community in York with the Jewish students on campus.
• Served on Jewish Community Relations Council of York as an advocate for the Hillel house on campus and college community member.
• Managed small student executive board and presided over meetings by creating the agenda, and delegated tasks as needed.
Timeline
Office Administrator/ Executive Assistant
ESCO Maritime Solutions
12.2024 - Current
Communications and Training Specialist
Collins Aerospace
02.2020 - Current
Digital Campaign Associate
iLoveKickboxing
06.2019 - 01.2020
Intern
Suffolk County Legislator Office
06.2018 - 08.2018
Intern
York County Economic Alliance
01.2018 - 05.2018
Resident Assistant
York College of Pennsylvania
08.2016 - 03.2019
Help Desk Support Specialist
York College Library Technical Services
09.2015 - 05.2019
Master of Arts - Organizational Leadership
Saint Mary's University of Minnesota
Bachelor of Arts - Mass Communication
York College of Pennsylvania
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