JASMINE MARTIN
Holbrook,NY
Summary
A versatile and detail-oriented administrative professional who brings a proactive mindset, organizational agility, and a commitment to delivering high-quality support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Administrator/ Executive Assistant
ESCO Maritime Solutions
Yaphank, NY
12.2024 - Current
- Managed office operations, ensuring efficient workflow and adherence to administrative protocols.
- Coordinated scheduling and communication between departments to enhance team collaboration.
- Oversaw inventory management, maintaining weekly records of supplies and equipment.
- Created and distributed weekly shipment paperwork and invoicing documents.
- Developed and implemented office procedures to streamline administrative tasks and improve efficiency.
- Review customer contracts and documentation to accurately enter invoice data into specific government portals (e.g., WAWF etc.), ensuring compliance with contract terms and government requirements.
- Serve as the first point of contact for visitors and customers, ensuring a professional and welcoming environment while monitoring visitor access and adhering to security protocols.
Communications and Training Specialist
Collins Aerospace
Bohemia, NY
02.2020 - Current
- Facilitate clear and accurate air-to-ground communications, deliver Air Traffic Control clearances, requests, and advisories to aircraft over oceanic waters to over 100 contacts daily
- Administer on the job training of new operators, including conducting trainee evaluations to assess performance and provide feedback for improvement
- Provide exceptional client service by promptly addressing inquiries with professionalism and accuracy, ensuring high satisfaction.
Digital Campaign Associate
iLoveKickboxing
Merrick, NY
06.2019 - 01.2020
- Developed and implemented digital advertising campaigns for over 60 individual franchise accounts, monitoring daily performance metrics to ensure effective ad spend and ROI.
- Coordinated with senior creative director to develop creative strategies for optimizing digital ad campaigns.
- Tracked performance metrics such as cost per acquisition, click through rate, impressions, in order to measure success of campaigns.
Help Desk Support Specialist
York College Library Technical Services
York, PA
09.2015 - 05.2019
- Delivered personalized support, managed phone inquiries, and organized equipment while maintaining precise data records.
- Resolved over 100 technical issues for students, faculty, and parents as well as over 50 library patrons daily with reference inquiries.
- Executed special projects to raise campus awareness of services like mobile printing, Xfinity on Campus, and poster printing.
- Managed office supply inventory, proactively restocking and expediting orders to maintain operational efficiency.
Resident Assistant
York College of Pennsylvania
York, PA
08.2016 - 03.2019
- Advised and mentored a diverse group of 30-40 students, providing tailored guidance on academic resources and campus opportunities to help them achieve their educational and career objectives.
- Developed and executed over 20 dynamic programs and workshops, increasing student engagement and promoting academic success and personal development based on student feedback.
- Assisted with conflict resolution using mediation and conflict management techniques, improving student relations and fostering a positive living environment.
- Participated in recruitment, training, and supervision of new resident assistants, contributing to the development of well-prepared residential staff.
Intern
Suffolk County Legislator Office
Mt. Sinai, NY
06.2018 - 08.2018
- Executed daily operations, including phone and email management, while conducting targeted research on several public works to support strategic initiatives, directly informing senior management's strategic planning and project development.
- Created back-to-school safety video, newsletter, and social media content, resulting in increased community engagement and heightened awareness of key safety protocols.
- Regularly coordinated with internal departments to streamline operations, improving cross-functional efficiency and ensuring seamless communication.
Intern
York County Economic Alliance
York, PA
01.2018 - 05.2018
- Led strategic social media campaigns to enhance community engagement, driving increased participation in local events.
- Optimized and updated talent attraction website using WordPress, promoting weekly to monthly events and activities to attract talent and elevate local involvement.
- Conducted comprehensive research and published high-impact content on local events and notable figures, advancing workforce development and community engagement.
- Streamlined data from multiple sources into clear, accessible formats, improving internal information management.
Education
Master of Arts - Organizational Leadership
Saint Mary's University of Minnesota
Winona, MN01.2024
Bachelor of Arts - Mass Communication
York College of Pennsylvania
York, PA05.2019
Skills
HARD SKILLS: Office 365 Suite, OneDrive, Zoom, Costpoint, Deltek, Canva, Data Management, Record Keeping, Google Applications, Notetaking, Training Evaluation,
SOFT SKILLS: Emotional Intelligence, Effective Communication, Team building & Collaboration, Creative Problem-Solving, Adaptability, Multi-Tasking, Prioritization, Mediation, Public Speaking
Projects
Jewish Alumni Society Guidelines
Jewish Alumni Society • March 2021 - Present
• Collaborated with the Hillel Director and Alumni Advisor to establish comprehensive guidelines for the Jewish Alumni Society (JAS).
• Developed and executed strategic communication plans to promote the organization's goals and values.
Authored a detailed fact sheet outlining the organization's objectives, expectations, and membership benefits, driving engagement and
attracting new members.
Involvement
President -Jewish Alumni Society • March 2021- Present
• Create meeting agendas and lead meetings, ensuring effective communication and collaboration among members.
• Participate in quarterly alumni leadership meetings, representing the society and contributing to strategic discussions.
• Act as central leader of society by managing day-to-day operations and group decision-making and programmatic efforts.
President- Hillel • September 2017- May 2019
• Brainstormed and executed over 35 programs to help create a sense of community among Jewish students on campus.
• Acted as a liaison to help bridge the Jewish community in York with the Jewish students on campus.
• Served on Jewish Community Relations Council of York as an advocate for the Hillel house on campus and college community member.
• Managed small student executive board and presided over meetings by creating the agenda, and delegated tasks as needed.
Timeline
Office Administrator/ Executive Assistant
ESCO Maritime Solutions
12.2024 - Current
Communications and Training Specialist
Collins Aerospace
02.2020 - Current
Digital Campaign Associate
iLoveKickboxing
06.2019 - 01.2020
Intern
Suffolk County Legislator Office
06.2018 - 08.2018
Intern
York County Economic Alliance
01.2018 - 05.2018
Resident Assistant
York College of Pennsylvania
08.2016 - 03.2019
Help Desk Support Specialist
York College Library Technical Services
09.2015 - 05.2019
Master of Arts - Organizational Leadership
Saint Mary's University of Minnesota
Bachelor of Arts - Mass Communication
York College of Pennsylvania