Jasmine Martinez
Denver,CO
Summary
Experienced Office Management and Medical Records Administrator. Professional at optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Business Office Coordinator/Medical Records Coordinator
Colorado Limb Consultants-OrthoOne PSL
03.2019 - Current
- Responsible for billing, cash posting, chart preparation, collections, insurance verification, medical records, new patient registration
- Verifies and obtains all patient eligibility, authorizations, benefits, and claim information with insurance companies
- Reviews the insurance contract profiles in AdvantX and manages reimbursement process
- Works with electronic billing vendor to resolve any e-billing issues, denied claims, etc
- Processes all insurance claims in clearinghouse (GHN)
- Performs collection, processing, filing, maintenance, storage, retrieval, and distribution of medical records according to facility policies and procedures
- Collects and files in medical record all laboratory, pathology, and x-ray reports received prior to/post surgery
- Handles collection, response, and final filing in medical record of all appropriate correspondence
- Arranges all chart forms, correspondence reports (e.g., operative, lab, x-ray, pathology, etc.) in appropriate order per facility policy/procedures
- Adheres to medico-legal requirements when answering correspondence and inquiries
- Adheres to established procedures for cross-referencing and indexing medical records
- Institutes and maintains a check-out and return system for medical records
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained accuracy, completeness, and security for medical records and health information.
- Identified new methods to optimize medical records management.
Patient Access Specialist
Denver Health
11.2016 - 03.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Sr. Member Service Representative
Partner Colorado Credit Union
12.2013 - 11.2016
- Maintains a positive attitude while learning new skill sets to in which to better my performance
- Cross-sold bank services and products to uplift customer investments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management, and order calls.
- Cross-trained and provided backup support for organizational leadership.
Sales Associate
The Chili Guy's
06.2013 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed efficient cash register operations.
Store Manager
Denver Dining Services
08.2007 - 07.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
General Education Diploma -
Emily Griffith Opportunity
Denver, CO03.
Associates of Business - Business Management
Colorado Christian University
Lakewood2015
Skills
- Medical Terminology
- Attention to detail
- Administrative Management
- Excellent problem solving skills
- Leadership
- Critical analytical thinking skills
- Proficient in Microsoft Office
- Inventory
- Recordkeeping
- Cross-Functional Collaboration
- Office Management Software
- Insurance Requirements
- Business Correspondence
- Quality Patient Care
- File and Data Retrieval Systems
- Report and Document Preparation
- Operational Requirements
- Enforce Policies
Timeline
Business Office Coordinator/Medical Records Coordinator
Colorado Limb Consultants-OrthoOne PSL
03.2019 - Current
Patient Access Specialist
Denver Health
11.2016 - 03.2019
Sr. Member Service Representative
Partner Colorado Credit Union
12.2013 - 11.2016
Sales Associate
The Chili Guy's
06.2013 - 11.2013
Store Manager
Denver Dining Services
08.2007 - 07.2012
General Education Diploma -
Emily Griffith Opportunity
Associates of Business - Business Management
Colorado Christian University
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