Jasmine Martinez
Round Lake,IL
Summary
Skilled professional with an extensive background in customer service and research. Can communicate well with a team and customers.
Overview
4
4
years of professional experience
Work History
Escalation Specialist
Dovenmuehle Mortgage Inc.
10.2023 - Current
- Handled 6-10 complaint cases at a time by multitasking and organization.
- Investigated the cases to come up with a solution to help restore customer confidence by collaborating with other departments.
- Drafted letter responses answering the customers complaints and concerns.
- Followed up with clients everyday on the progress of the cases.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Online Chat Representative II
Dovenmuehle Mortgage Inc.
10.2020 - 10.2023
- Worked closely with each customer to carefully resolve Mortgage issues promptly.
- Documented all customer information accurately in computer systems, providing dated notes for future reference.
- Cultivated relationships with new customer and coworkers. Maintained good partnerships with existing clients.
- Investigated and resolved client inquiries and complaints promptly.
- Developed exemplary writing skills through continued correspondence with upwards of 20 chats per day.
- Crossed-trained to do Auditing.
Transportation Aide II
Lutheran General Hospital
10.2019 - 05.2021
- Completed work assignments effectively and efficiently.
- Documented and organized notes in different transport jobs.
- Responded to questions that family and patients had.
- Excelled in communication skills.
- Worked well independently, with peers and higher authority.
- Prepared variety of other written communications, reports, and documents to ensure smooth operations.
Education
Bachelor of Arts - Human Resources Development
Northeastern Illinois University
Chicago, IL12.2023
Skills
- Detailed orientated
- Patience
- Ability to finish tasks in a short amount of time
- Organizational skills
- Fast learner
- Ability to multitask
- Reliable
- Collaborate well with others
- Strong software and computer skills
Timeline
Escalation Specialist
Dovenmuehle Mortgage Inc.
10.2023 - Current
Online Chat Representative II
Dovenmuehle Mortgage Inc.
10.2020 - 10.2023
Transportation Aide II
Lutheran General Hospital
10.2019 - 05.2021
Bachelor of Arts - Human Resources Development
Northeastern Illinois University